Cole
Had a shipping issue and it was…
Had a shipping issue and it was resolved immediately with no issues. Communication was great along the way and Aline was friendly, going beyond what I would have normally expected. Thanks Hairstory!

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Hairstory (hairstory.com) has 218 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Claim this listingHair Care & Styling · Brooklyn, New York
Excellent

Hair Care & Styling · Brooklyn, New York
Excellent

Hair Care & Styling · New York, New York
Excellent

Hair Care & Styling · Holtsville, New York
Great
Showing 102 reviews with 5 stars · Clear filters
Cole
Had a shipping issue and it was resolved immediately with no issues. Communication was great along the way and Aline was friendly, going beyond what I would have normally expected. Thanks Hairstory!
Crissy
I had a wrong address when the order was processed and they were very quick to respond and help me change it. 10/10
Aurora L.
I’ve been using Hairstory for about two years now and subscribe to both their new wash and hair balm. They have always been consistent in the quality of their product as well as their customer service! I air dry my hair and it has gone from frizzy to the perfect amount of volume. I unfortunately got sent a damaged item and they replaced it in 5 days with a new item for free. If you are thinking of trying their products go for it!
Jennifer A.
When I reported my Hairstory shampoo pouch split, they asked for a photo and replaced it! Great customer service, love the product nothing else comes near to it! Great for my thin hair, have recommended to family and friends who are now using it!
Ann-Kristin
I have to give Hairstory 5 stars (6 if it was possible) they have amazing costumer service both when I had a problem with my bottle and now when my hair started to behave weird. They recommended that I should use Deep clean instead of the regular since I have hard water!
nancy F.
I received a shampoo pouch that had a hole poked into it and it was leaking shampoo. I emailed customer service and received a reply instantly. I was asked to send a picture which I did. They determined that it was in fact leaking and are sending me a replacement. Michelle was so nice and helpful. Great customer service!
Fiona L.
I have tried so many top quality hair products and always come back to this one. I really feel that for older women it is such a great product. The company are very efficient and respond immediately to any questions or queries.
Aurajoy Van D.
I recently made a purchase and did not receive the bonus washes that were supposed to come with my order. I reached out to Hairstory customer service and they rectified it immediately. Such great products and top tier customer service. So very pleased. Highly recommend Hairstory .