HairstoryReviews of hairstory.com

BEWARE! Hairstory took my money 23 days ago, the products never arrived, and they refuse to give me my money back – even though the refund policy on Hairstory's website says, “If you are not entirely satisfied with your purchase, we’re here to help. The first purchase of a given product can be returned within 60 days of the purchase for a refund or an exchange …” When their shampoo failed to arrive, I tried contacting them multiple times. Eventually, I had to buy a replacement product, and now I no longer need Hairstory's shampoo. I just want my money back for a product I never received, and this company is refusing to do so. They are refusing to honor their refund policy.

I have been using New Wash for three weeks (in the FAQ it advises that it can take up to three weeks for hair to “transition”). My hair is fine and I was having dandruff problems so decided to buy into the idea of washing less often and giving up shampoo. I can honestly say my hair has never been so greasy and lank. I have followed instructions to the letter, rinsed, massaged etc and by the end of the day my hair is so greasy that the fringe looks like I’ve combed oil through it. I have tried to persist because I’m recovering from an op and haven’t been out of the house much (which is why I thought I’d try the product out) but honestly I now have to wash it every single day in order for it to look normal during working hours. Very disappointed with myself for falling for the marketing. As an aside, the packaging is awkward to handle in the shower and I’ve noticed that the product leaks out of the top (I’m not talking about the lid but the actual sachet). Save your money!!

Made my hair fall out. Never had so much alarming damage from a product. Binned.

Didn't work how it was supposed to. Left my hair tangled and greasy.. And somehow also left it stripped dry. Took a good 8 months to recover. Do not bother. It's all hype.

Have tried really hard to get this product to do as promised and after 2-mths trial my fine coloured hair is in worse condition than when I was using WO (Water only). Didn't mind the price if got what was promised but hair is greasy and limp immediately after washing. Won't be buying again.

I used hairstory products prior to the covid fallout. Then they went completely woke and that was against my personal opinions and beliefs, so stopped supporting them. Their products were good but very, very expensive. It helped my hair but there are so many similar, cheaper products out there with exactly the same ingredients, that work just as well on my hair, if not better. Please don't support this woke company ! If businesses can't stand with conviction and truth, they don't deserve our money !

Great product, non-existent customer service. I have been a subscription customer for two years and suddenly my account has been charged, but order is stuck in limbo and there is no response to emails and phone messages. Buyer beware.

I would not advise anybody to make a subscription to hairstory. It is hugely expensive and whilst the product is lovely the business is a rip off. They send you orders continuously that you haven’t ordered!! And charge you randomly for things you have never ordered. 1 word for it FRAUDULENT .