HairstoryReviews of hairstory.com

I tried the New Wash Deep shampoo. After an initial adjustment period my hair looked, felt and smelled great. At first the product left my hair sticky/greasy and flat. I thought it wasn't rinsing out properly, but I then found info online and used more product and sometimes double washed my hair, cleaning it much more thoroughly and that did the trick. My husband and even my children commented on how nice my hair looked. Unfortunately after just over a month I started getting a reaction to the product. My scalp was itching and flaky and broke out in spots. I gave it a couple of weeks but have now reluctantly gone back to my old shampoo. I sent Hairstory my order confirmation email and they replied within a few hours to offer a full refund, no need to return the product. The same day I received the refund into my account. Excellent customer service. One thing I would say though is the price per pack is expensive (in the UK at least). I found I was using a lot of product to make sure my hair was clean, more than my usual shampoo and conditioner put together. I was hoping that over time I would need to use less product and wash my hair less, but I never got to that point. To be honest I probably would have continued to buy it as long as I could afford to as it left my hair feeling so good (until the reaction 😩).