HairstoryReviews of hairstory.com

I had hoped that this product would help control my curly hair during the oppressive humid days that we experience here in the Midwest. I liked the consistency, scent & the fact that it encourages the customer air dry their hair, that it doesn’t require heat to ‘activate’. After using only Hairstory products for 5-6 months my hair began to fall out; so much so that my hair dresser asked me what I was doing differently. She showed me all of the hair left in the bowl after washing & I was shocked. I told her that I was seeing the same thing at home. She suggested going to a dermatologist to have my scalp checked or to have bloodwork done. I immediately stopped using Hairstory & went back to the products I used before. I wasn’t able to get into a dermatologist due to the pandemic. I’m happy to report that my hair has grown back about 2 ½ inches & bloodwork shows no medical reason for the loss of hair. Now my frizzy locks contain new hair growth & I’m ok with that.

I was very disappointed with this. I bought it following a review from someone whose recommendations are usually good for me. I had mixed results initially but took the advice of the hairstory team. The only way I can get nice hair is to use about twice as much product as the combined amount of shampoo and conditioner I usually use, wash my hair more frequently and spend a lot longer rinsing it out, which added to the extra expense just doesn’t make sense to me. I really wanted this to work, was excited to try it and am reluctantly returning to shampoo and conditioner.

Absolutely terrible DO NOT be taken in by this. I spent £120 on the products recommended by them all were far too small and over priced but worst of all the New Wash was just completely in effective it served absolutely no purpose after using it I started drying my hair only to realise my hair was still dirty. I had to go back in the shower and re-wash my hair using a real product. Absolutely appalling. I want my money back.

I won't say that the product doesn't work, because it clearly does for some people. But here is the reality, a 30-day return policy is useless if it's recommended to stick with the product for at least a month to see if it works. I bought two New Washes, the Hair Balm and the brush, and all I have is two months of greasy hair to show for it. I tried every tip, and really wanted this to be life changing, but I cannot wash my hair every day or spend so much on a product like this.

I used hair story for over a year. At first I liked it, but over time it left my hair limp and lifeless. No matter how hard I scrubbed there seemed to be product left in my hair. I even bought their scrub brush to help...it did not. I just bought some aveda shampoo and conditioner and my hair is so soft and fluffy again. Peace out hair story and good riddance!

I have used the product for 7 months now. I thought it will rebalance my scalp and stop my hair from getting greasy. After every wash hair feels good but only for short while and then it gets quickly oily again. I can’t see advantage of using it over regular shampoo and to wash hair is a lengthy process and it’s expensive if you need to use it every day. Have to look for another solution.

I wish I could leave a better review for this product. I love the idea, the customer service is good but the product itself is poor. I've tried it for approx a month now. I really wash and massage it in. Leave it maybe 5 mins and rinse for ages, but it just leaves my thick wavy hair lank and greasy. It hasn't felt clean or shiny in a month. I won't be buying again, it's pretty expensive but probably the same price as a shampoo+conditioner you buy separately. Nice idea but it didn't work for me.

I used the new wash deep as this is what the quiz suggested I order. This product isn't very good for fine hair. My hair is quite long and fine and tends to get oily after a day or two. I tried using new wash for 3 weeks and every time my hair looked awful after I washed it! I used a little, then a lot, tried leaving it in longer, used the shower brush.. I tried not blow drying it, blow drying it later.. nothing worked. I received a generic response from their customer service which I did not respond to (how annoying when the response asks you questions you have already answered!) then when I requested a refund I got a response saying I should have responded to their "help" but nethertheless they did issue a refund.