Hair Stop and ShopReviews of hairstopandshop.com

Response from Hair Stop and ShopMar 5, 2021

Hi Melissa, I am very sorry about the incident with your order. I found your order history using your name, and it seems the the order has been cancelled. I do apologize about the inconvenience. It seems that we are having delayed shipments from some of the manufacturers which is affecting our shipping time. A full refund has been processed for your order and it will be back to your form of payment within 2-5 days. Again, I am deeply sorry again about this. Please send us an email at [email protected] should you have any questions. Regards, Jane @ Hair Stop and Shop

Response from Hair Stop and ShopFeb 12, 2021

We are very sorry to hear about this incident. We are working toward resolving this issue, and an investigation is still on going regarding this matter. Per our previous investigation, there were no trace of security breach found on our website. Our IT Department has made sure that the website is secure, and our payment gateway has also updated our card security system to make it more secure for card transactions. All card details given over the internet to Hair Stop and Shop site is encrypted using secure socket layer known as SSL. Customers' credit and debit card details are not saved and cannot be accessed by our employees or anyone. The website is secured with a Starfield Technologies Web Server Certificate. We are currently in contact with our payment gateway Authorize.Net, and have reported this crime/internet fraud to Belleville Police because this issue seems to be still happening after such safety changes on our website. Unfortunately, we're informed that there are thousands of possibilities that credit card information can be stolen. Possible reasons are hacker may have hacked user's computer, skimming, and phishing attempts. Police informed us that hackers can steal credit card information off the user's computer by typing it on their computer/cellphone. While an investigation is still on going, we suggest customers to consider checking out via Paypal and/or to make sure that the computer being used to place any order online has internet security to avoid important information being stolen by hackers. We will try our best to resolve this issue, so Hair Stop and Shop customers can shop confidently again on our website. Please email us at [email protected] should you have any questions or other concerns.

Response from Hair Stop and ShopFeb 12, 2021

We are very sorry to hear about this incident. We are working toward resolving this issue, and an investigation is still on going regarding this matter. Per our previous investigation, there were no trace of security breach found on our website. Our IT Department has made sure that the website is secure, and our payment gateway has also updated our card security system to make it more secure for card transactions. All card details given over the internet to Hair Stop and Shop site is encrypted using secure socket layer known as SSL. Customers' credit and debit card details are not saved and cannot be accessed by our employees or anyone. The website is secured with a Starfield Technologies Web Server Certificate. We are currently in contact with our payment gateway Authorize.Net, and have reported this crime/internet fraud to Belleville Police because this issue seems to be still happening after such safety changes on our website. Unfortunately, we're informed that there are thousands of possibilities that credit card information can be stolen. Possible reasons are hacker may have hacked user's computer, skimming, and phishing attempts. Police informed us that hackers can steal credit card information off the user's computer by typing it on their computer/cellphone. While an investigation is still on going, we suggest customers to consider checking out via Paypal and/or to make sure that the computer being used to place any order online has internet security to avoid important information being stolen by hackers. We will try our best to resolve this issue, so Hair Stop and Shop customers can shop confidently again on our website. Please email us at [email protected] should you have any questions or other concerns.