Hair Stop and ShopReviews of hairstopandshop.com

After the first purchases went well, the last one had been in stall for two weeks and then the company gave me a refund. I guess they change the spot for delivery and it causes them troubles. It’s a huge pity because, so far, it has been one of my favourite company to buy weaves and hair extensions

Not as advertised. The description stated that the wigs i ordered had combs attached. To my disappointment the wigs came without the combs as described. Hence, my reason for ordering.

I am happy with this service. very good.

The hair and products are great however my cc was compromised shortly after ordering from HSS. It has made me hesitant to order again from them which is disappointing since they carry many hard to find styles of crochet hair.

I am pleased to say that the company has contacted me and was able to move this issue forward toward a positive resolution. I look forward to completing the order and will update. *******************************************I ordered two wigs. One had to go back do to manufacturing defect. I ordered the amount necessary to get free shipping. It was not an easy process from beginning to end. They are slow on responding and updating from once your paid order has been processed and as to when it will ship. Because it had been a week since I ordered and I had not heard anything or received an email; I inquired. I only got a response by email after I received shipping information. I received the wigs. The only one that I cut the lace on ripped down the part when putting on my head. I do not have a large head, but even if I did it should have been sturdy to take putting on. I contacted the company and received an email that I would need to contact the manufacturer to which I did. I was informed that I would need to work with the reseller. HSAS sent me an email that they were told that according to their contract with the manufacturer they needed me to return it for an exchange. I did. However, instead of sending me the wig exchange they refunded my money. I have contacted them today and left a message as well. I told them I understand that we are living in different times with coronavirus restrictions and such. That I would gladly reorder but do not think I should be responsible for the shipping and I purchased per their free shipping guidelines. I am hoping for a positive outcome to this as I am not pleased with my experience and feel I have been put upon as a customer instead of having a simple ordering, paying, receiving goods, and proper follow up to a problem. I simply want them to honor what they said they would in their email and send the replacement or contact me to see if I wanted another one sent.

I placed my order and received it later in the week. I was very satisfied with the speed of shipping and service I received. However I did receive the wrong product from the order that I placed. I received two of the same way except instead of the original order of two wigs of different color