ACustomer
The customer service was all nice and…
The customer service was all nice and helpful til I reported that they missed a PU strip in the 4 units I ordered. Kay was the lady told me that she would refund $20 for each system when I called in to confirm if that's the case, and she did confirm and I said it's fair. However, HW sent me a $40 check instead of $80. When I let them know, they wanted me to send back all 4 units and get a refund. I will, but it's wasting all the time I waited - 3 months. The most important thing is they didn't keep their word. I could accept $40 if Kay, the lady offered $20 refund for each unit, admitted that she was telling me the wrong refund amount. I wish I could talk to the owner or manager. I may ask to talk to the manager/owner after this rewiew. This was the conversation between us in the email: ************** I accepted a refund of $20 for each of the 4 systems. However, I received only $40 check which should have been $80. Can you please check? ________ You may have misunderstood me. You were missing one(1) PU strip across EACH of the 4 units. That is $40.00. When we notified our Production Team of their error. they only offer us $5.00 each for the error and we paid $10 each for a single missing PU strip to you. ________ There was no misunderstanding. I actually called you the second time to confirm that it's $20 for each unit and you said yes and I said that's fair. Your production team made an error and they indeed have to redo the order. If they don't make it right, I will file a claim with my credit card. __________ Send back the check, send back all four units. We will refund you in full for all four units, once they are returned to us. We cannot re-do the units, as there is not a production defect-there is only an omission, which we compensated you for.