Hair CutteryReviews of haircuttery.com

Hair Cuttery was able to refund my money from a botched hair coloring. Thank you, Hair Cuttery, for standing by your services.

On December 3rd, I received a perm service from Arturo Roque Martinez (License #CL1264779) at the Biscayne Boulevard location (1788 Biscayne Blvd, Miami). What should have been a routine hair service turned into a nightmare that has significantly impacted my personal and professional life.The perm completely destroyed my hair. It came out fried and frizzy and brassy—not curly, but chemically damaged. Even the stylist looked shocked at the result. I was so concerned during the service that I took photos while it was being done, which turned out to be crucial.When I returned the next day, another stylist named Niki (recommend her!) reviewed those photos and confirmed something alarming: Arturo didn't use perm rollers at all. He used setting rollers, which would never produce a perm result and were entirely inappropriate for a chemical perm service. This wasn't just a bad outcome—this was using the wrong tools for a chemical treatment, which constitutes clear negligence. I contacted the company right up to the CEO, Eric Bakken, they really don't care. They offered some conditioning treatments but their products are low quality and each time I left my hair looked worse, so i stopped going. This has been devastating. It's negatively impacting my work, where i need to look professional. And believe, me, I don't. I've lost confidence and self-esteem. I've stayed home from professional events and spent untold amounts of money and time on products trying to repair the damage. I've sought second opinions from two other salons, both confirming that the damage is so severe nothing can be done to fix it for at least 6 months.This is a clear-cut case of negligence—a stylist using entirely wrong equipment for a chemical service, causing severe, irreparable damage. I have extensive photo documentation: before, during (showing the wrong rollers being used), after, and the ongoing damage. I've just filed a formal complaint with the Florida State Board of Cosmetology. Please, please avoid this place.

I got my hair highlighted at the 20th street location in Vero Beach FL where I live. Kattya was amazing and made my hair look gorgeous! 💖

positive clean environment and an excellent hair cut by Shanieka!! She took her time and gave an excellent haircut. Thank you.

Way overpriced. $69 for a woman’s cut and blow dry which was glued to my head with so much garage they used. Waste of money. Can’t complain on cut but to charge me extra cause my hair touches bra strap and is thin and not thick or curly is BS. Won’t be back

I don’t even know where to begin. My 15 yr daughter went into this salon expecting a simple haircut… and walked out looking like she lost a fight with a weed-whacker. I am NOT exaggerating — the stylist Marilyn destroyed her hair. Not trimmed. Not “shaped.” Destroyed. She explained what she wanted. Just wanna trim , clean it up And redo her curtain bangs. She loves her long hair She even repeated herself to make sure we were on the same page. Bc marilyn was talking to another stylist so my daughter wanted to make sure she heard , well Apparently, none of that mattered, because she went rogue like she was practicing for a blindfolded cutting competition. The layers? Uneven isnt the word!
The ends? Chopped like firewood.
The back? Looks like someone took bites out of it. She took inches off- like 5/6 She paid and left the salon literally crying staring at the damage she called me , and i took her back after work so mgr could see, that Marilyn butchered my daughters hair!! I want a refund and she will not be touching her or anyone else in this salon to fix it, They had the nerve to refund me minus the tip- ummm no she deserves no tip!! My 3 yr old grandson could do a better job!!! my daughter is so humiliated!!’ Now I have to spend MORE money to fix the disaster she left!! Save yourself the trauma. Save your hair. Save your sanity. 
Do. Not. Come. Here. Ever. Dont ever allow Marilyn or anyone else here to touch your hair!! Haircuttery is the worst!!!

Never again. She was impatient and horrid. I’m going to call her “The Butcher”. All she cared about was getting me gone…a cut in 10 minutes with no interest. Run.

Stylists all just taking to each other. Never greeted me. When I asked if they were busy they acted like I was interrupting them.. terrible customer service. Not coming back after being a customer for 25 years. Hair Cuttery 8565 NW 186th Street Hialeah FL 33015 Call Corporate and it was a joke to the people who answered me.