HairCareAndBeauty.comReviews of haircareandbeauty.com

first time buyer

Package arrived well=wrapped and items were as described. Fast shipping.

I received the wrong product and sent a friendly, unassuming email to let the company know about it. There has been no reply from the support team. However, the shipment arrived VERY quickly; too bad it wasn't what I ordered. Mistakes happen, but since I had never heard of this company, I began to think that I might have been ripped off by a fly-by-night operation. The fact that I have been asked to write a review tells me that they are most-likely reputable. I assume that I will be contacted now; hopefully with a quick resolution. It's now 5 days later, and still no response from the company after several attempts to resolve this matter. I guess I have wasted my money. Following day: I received a call from customer service today. I was credited a 20% refund ($8) to compensate for this issue. I agreed to change my feedback and so I raise the rating to 3 stars. In the end, this purchase was a lot of effort.

I accidentally ordered 2 conditioners instead of conditioner and shampoo. I was dealt with with courtesy and expedience by the phone staff. Thank you!

i ordered some things for my friend over winter break and they got here very quick and without any damage! pleasantly surprised! i would buy here again

Packaged very well!

Fast shipping and item was great!

My order was shipped very quickly and was exactly what I was looking for at a great price!