Hacked.comReviews of hacked.com

Response from Hacked.comApr 17, 2023

Hello Yvan! As explained on Sitejabber where you also left us a 1-star review: -- Hello Yvan! I've looked through the 18+ email correspondence between you and our team, and I do not find a single sentence confirming your statement, "They said they know what to do to get my facebook back." In one email, we wrote: --- Dear Yvan, Thanks for reaching out! If the username of your FB account matches your real name as it appears in your ID, we can assist you with the recovery process. Our success rate with personal Facebook account recoveries is around 80-90% of our cases. If we are dealing with disabled FB accounts our success rate is around 50-60%. A recovery process can take from 1 up to a few Zoom consultations with us, usually no more than 3 - 4. Please note that we don't offer refunds in case of unsuccessful recoveries, you can check out our refund policy here: https://hacked.com/refund-policy/ If you would like to get assistance from one of our security experts with the recovery process of your account, please follow this link and schedule a call with us at your earliest convenience: https://calendly.com/hacked/expert-help Here you can read how we work and what you need to do before the call with us: https://hacked.com/how-we-work/ In the meanwhile, to best help you, please do not try to reset your password on Facebook, bypass the 2FA, or upload any ID until your Zoom call with our security expert. Doing this over and over again reduces the chance to recover your account and may cause a temporary timelock on your account for security reasons. Please, wait for our assistance. If you have any questions or concerns, please don't hesitate to contact our support. --- I'm sorry we couldn't recover your Facebook account during one Zoom call. Jonas Borchgrevink, founder of Hacked.com

Response from Hacked.comMar 30, 2023

Dear Savanna Goodman, This is your second review of our company and service that is damaging to our reputation. I see that you are trying to find as many platforms as possible to give us a 1 star review. After giving the damaging review yesterday on Sitejabber you wrote: "I had an appointment with Greg yesterday and unfortunately he wasn’t able to get me any closer to receiving my Facebook account than I’ve already gotten myself. I’m hoping for a refund as the service was basically a waste of time and money." I then wrote back that I didn't like the review you made about our company on Sitejabber and that: "Next time, try to talk to the company prior to leaving a damaging review to see if you can come to an understanding and get a partial refund." You then wrote to me: "Great. I can remove a review… but I guess you can just take this up with my credit card company." Which basically felt like a threat. And I do not succumb to threats. Nor do I agree to corruption which it would have been if I asked you to remove the review for a refund. I hope you are able to fix your issue with Facebook. I also hope you can stop attacking us as we are trying to help people. I am sorry we weren't able to help you. Jonas Borchgrevink, founder of Hacked.com

Response from Hacked.comFeb 15, 2023

Hello Kim, Your review is hurtful and false, and I can clearly see you want to damage our company. By doing so, you also scare away cybercrime victims that can be helped by our security experts. You were disgruntled from the start and gave our security experts little time to respond to your requests before you started to make accusations against them. During the summer of 2022, some of our experts were on vacation, including the one helping you. He had one delayed response of 5 days, and you told us: "Can you please make a refund of my purchase of product? Your service is turned into a joke weeks ago and this doesn’t really make it better." After your hostile communication with us and after working on your case for more than two months, we decided to issue you a refund of 50% even though we believed that we could solve the case with you. The refund policy clearly stated that we could issue a maximum of 50% in refund if unsuccessful. After you received the 50% refund from us, you wrote back: "50%? really? I know it is what you policy says, however the reason that I am still hacked is because of you! This was really not what I was expecting after our first calls." Where you not only are mad that you got your refund, but where you also claim that the reason why you are still hacked is because of us. A claim that is inappropriate and false. Then in your last email you wrote: "I still havent received the rest of my money. Please pay the last 50% ASAP!!!" And after that, you found one site (Trustpilot) to write a damaging review of our company that you knew we didn't use. As stated on our site, we use Google's Business Listing for reviews: https://hacked.com/reviews-of-hacked/ I personally hope you are able to be more kind to other small businesses going forward as reputation is everything for us. I had to respond back here as I feel you are wrong and unjust in your review. Need to give the public our story here. Best regards; Jonas Borchgrevink

Response from Hacked.comFeb 15, 2023

Hello, we have spent years in creating that document for recovery of a Facebook account. Some information is readily available on the web elsewhere, while other information is something we have learned the hard way. I'm sorry that you were not happy with our instructions. The automatic plan was our Digital Protection plan which granted you expert help, and as stated on our site, this can be cancelled at any time. If you send us an email, I'll refund all payments you've made as we do not want unhappy clients. FYI: We only use our Google Business Listing for reviews, hence the slow response here. https://hacked.com/reviews-of-hacked/ Best regards, Jonas Borchgrevink