GWC WarrantyReviews of gwcwarranty.com

I had to reach out to this warranty company for the replacement of my engine. Firstly, reaching out was no problem when I was speaking to the employees and my dad was present (for reference I am a younger woman). However, my experience changed throughout the many phone calls I ended up having to make. It took so long to get anything done, I had to reach out and make sure the warranty company employees were reaching out to the dealership. Anytime I had called it was like I was reminding them to reach out about my car. I understand some of that responsibility fell on the dealership as well and it is not all to blame on this company. I would also like to add this whole process was a month long endeavor, forcing me to rely on family/ majorly a rental company to get anywhere i needed to go. Again I know this is all not on the warranty company but everytime I spoke to the dealership they were always waiting "a few days" for yall to reach back out. I'm sure there are a lot of claims to go through but this was a major inconvenience of just waiting days to reach back out about someone's car. I ended up spending over a grand on a rental waiting so long for my car. Another big issue and probably the biggest issue I had was, whenever I was speaking to the male employees without my dad present, I was spoken to as if I was a child and I did not know what I was talking about. However I was more well versed in the situation than my dad was. Some of the employees were very rude and upset that I kept calling back, but I was relying on getting my car back as quickly as possible and anytime I was promised a call back with an update I majorly had to call back because they never called me. But when I called for the update they had the update and just had not called me to let me know anything. I understand that this is surely a busy company and cannot attend to every single update as soon as it comes in but if the update is sitting for a day or 2 before the customer is updated, I see that as an issue. I hope this is a helpful review and not a insulting or rude one. I just hope that the warranty company employees do not treat someone as if they don't know as much just because of gender or age.

Their every trying NOT to pay what is in fact covered by contract.

You don’t pay enough of the labor at the dealership

The warranty company was really easy to work with but my warranty doesn’t cover hardware like bolts and nuts which ads up for big repairs. Really interesting choice.

Claim was denied first time due to Cadillac service calling in wrong part. Would have been nice if they were corrected and I didn’t have to go to another dealer when the issue was right in the warranty booklet. I was also told from customer service that it was not covered??

They are great to have but they won’t help cover half the things they say they will cover . I had to pay $2,000 out of my pocket because they wanted to be cheap and only pay for very very very little work. Then declined the shop most of the work to do because it would have been to expensive so that’s when I had to cough up the money. They wanted to send an inspector out to go over my truck but couldn’t say why they needed an inspector and couldn’t give a time frame . That $2,000 out of pocket hurt the bank and I expected better from this warranty company only my 3rd time using them and they covered everything else the first 2 times but god forbid they cover what they are supposed to cover on what your paying them monthly.

Extremely long wait time to confirm claim. The BMW dealer called me and asked me to contact GWC. I had to conduct a three way call to initiate a claim. This is inexcusable! The process took about 1 hour while BMW was waiting to verify the repairs with GWC! My warranty package with GWC cost about $4,800.00. Shame on you GWC!

million dollar Company did not want to cover the 40 dollar cost of a part to fully fix the problem and I had to pay the additional cost to fully fix my car someone who doesnt make millions, someone who lives pay check to paycheck.