Marilyn E.
Buyers in the UK beware of incurring…
Buyers in the UK beware of incurring customs charges from this company, despite their website saying free worldwide delivery, including all fees, customs and taxes. They also promise free returns, but this is also not true. Their response to my complaint makes no sense whatsoever, I quote “We do not have hidden fees. When paying, we add $50 for delivery to the United Kingdom because we cover customs duties.” You will get nowhere arguing with such logic!
Response from GVAwoodMar 13, 2025
We offer free worldwide delivery, including all taxes, duties, and customs fees, with no hidden charges. When placing an order on our website, all applicable costs are already included in the final price. Customers will never be asked to pay additional fees upon delivery. Additionally, we provide free returns if an item arrives damaged (which occurs in less than 1% of cases). However, if a customer wishes to return an item due to a change of mind, they are responsible for covering the return shipping costs to our Miami office. We are fully committed to transparency and customer satisfaction, and we encourage customers to reach out to our team for assistance with any concerns.