T K.
Good prices, if they get your order right
Update/change to my original review: Trustpilot asks for detailed reviews. It took them about two weeks to ship me my order. They did not ship the bipod I ordered. They sent a cheaper bipod. The one I received was nice and at a good price, but I already had a similar one. I thought they may have had a pricing mistake since the one I ordered was around 50% of the regular price. I notified them the next day, and emailed them this email: "You shipped me a different ... bipod than the one I ordered. I’ve attached my order and a picture of the bipod I received. How should I return the one I received to you, and when can I expect the one I ordered?" I next sent this email: "If the price was incorrectly listed on your webpage, just let me know. It is obvious that you did not send me the item I thought I was ordering. Someone there knew this. Otherwise, you wouldn't have sent me a product so dissimilar from the one I wanted. I am not trying to rip you off and I understand that mistakes happen. The bipod I want is available at a different store at a decent price, and I will order it from them if you will pay for the return and give me a full refund. I need to know ASAP before they sell out." After no response, I pulled my offer They replied: " There is no restocking fee involved. We're currently awaiting a response from our drop ship distributor. Please know that no one is attempting to mislead you—it's likely a simple UPC or SKU mismatch on their end. You will be refunded for the item if the rest of their inventory is a match to what you received." I replied that if it was the correct price, then I wanted to be shipped the correct item. Then they said "our distributor was able to confirm today that the rest of their inventory was mislabeled today.", and they were giving me the refund. I asked if the bipod they didn't have was the one they were still selling on their website. His reply to me was: "As previously explained in detail, please re-review all the emails I’ve sent regarding this matter. We’ve submitted a request for the item to be removed from our distributor’s feed, which typically takes up to 24 hours to process. We cannot ship inventory that our distributor does not have, and no amount of aggressive behavior or threats will alter that reality. Please know that continued misconduct may result in a permanent ban from our website." I re-reviewed them, and then re-re-reviewed them. We exchanged other emails that I've not mentioned here. I want them to post my misconduct and aggressive behavior. They did suspend my account. GZD's response to my review does not provide any support for their claims. They are untrue. Instead of apologizing for their mistake and thanking me for pointing it out, I am accused of being inappropriate, threatening, and harassing, and they are blaming someone else for their error.