Jason C.
Sketchy and deceptive business practices
Phone number is just recording telling you to email them. Address is not a real business, they operate online only. Through email, they give quotes that seem too good to be true. Often, they are. Your $ is taken from your card within seconds of ordering, if/when you receive your merchandise is a different story. The moment you click purchase, you're out 10 percent of the purchase price no matter what. They tell you this is their policy you agreed to even though no such policy is mentioned when agreeing to the purchase, or when given quotes through email. Since the majority of customers are sent to their site from wiki arms or other search engines/sites, they are able to make a lot of $ off the 10% clause. BBB has nothing but horror stories of customers canceling because product doesn't ship weeks later, so they cancel, and the 10% is taken. Reports of bait and switch tactics are also common. The replies to the complaints on BBB show the demeanor of the owners as well as prove they rely on that 10% fee more than repeat business, as they fight with/talk down to/threaten those who file complaints. Do yourself a favor and go with someone more reputable and who's phone number works.
Response from GunzonedealsApr 1, 2025
Dear Jason Carmine, Our phone number is fully operational, and our team members actively return calls throughout the day. To ensure you receive a call back, simply follow the instructions in our voicemail and leave a message. You are correct that when you place an order on our website, your card is charged at the time of purchase. This is standard practice, as payment is required before items are shipped. Our policies and terms of use are clearly outlined and prominently displayed across several sections of our website. To provide some context, only 1.6% of our business originates from WikiArms. We are proud to maintain an A+ rating with the Better Business Bureau, and 93% of our reviews are 5-star. Over the past decade, we have successfully shipped nearly 250,000 orders while receiving only 12 complaints—many of which arose from individuals making unreasonable claims. Your accusation of "bait and switch" tactics is entirely false and defamatory. For anyone wishing to verify, our phone number is (260) 240-4647, and it functions perfectly.