John M.
Careful if ordering from Canada
Careful if you are ordering and you live in Canada. There is a $30 shipping charge when you purchase online, but what they don’t tell you is upon delivery the driver requests an additional $23 for duties. Ended up paying the same in shipping as the glasses cost almost. If I had known about the extra charge I would not have purchased. They should inform Canadian buyers of these extra charges, but they don’t. Not transparent. Product itself is fine.
Response from GUNNAR OptiksJan 28, 2021
Hi John, Thank you for reaching out - I'm sorry for any confusion on the taxes and duties charges. We do try to communicate this as best as possible since this charge does not come from GUNNAR. When a customer is checking out and the shipping address is outside of the United States, there is an extra check box that must be checked before placing the order. The check box reads "I acknowledge I am responsible for my countries duties and fees" so that the order will not be processed without this acknowledgment. Again, we are sorry for any confusion during checkout.