Amanda Y.
Shipping costs $29.95, Plus additional $22.50 FedEx costs
shipping fees are outrageous ($30.00) plus another $22.50 for FedEx shipping costs.as were from Canada, we had to pay the exchange rate plus additional shipping fees. The glasses were only $79.99 US + $29.95 (via FedEx International Delivery) which came to $109.94 US, converted to $154.00 CAN. Then had to pay the additional $22.50 FedEx costs. Why did we have to pay the additional shipping costs? this was not indicated when purchasing the glasses. The exchange & shipping was more than the actual glasses themselves. Not pleased & would request a refund of the additional shipping costs as $29.95 US is more than enough to ship a small pair of glasses.
Response from GUNNAR OptiksMar 9, 2021
Hey Amanda - thanks for reaching out to us. I'm sorry for any confusion when it comes to taxes and duties charges when ordering outside of the US. We do try to communicate this as best as possible since this charge does not come from GUNNAR. When a customer is checking out and the shipping address is outside of the United States, there is an extra check box that must be checked before placing the order. The check box reads "I acknowledge I am responsible for my countries duties and fees" so that the order will not be processed without this acknowledgment. I see someone from our team has reached out via email to help explain the additional charges you are seeing on your package. All the best, Team GUNNAR




