CP
The glasses are awesome
The glasses are awesome, but I got surprised by the import fees. That's obviously on me, although I've never had them before. Honestly, for what I got it was worth it a hundred times over. This has been the best product I've purchased since working from home. The Gunnar packaging was great and protected it well during delivery. On the first day of wearing these glasses, my eyes stopped stressing and I could sleep without them burning. Definitely a must-have for people doing extensive work with computers.
Response from GUNNAR OptiksApr 28, 2021
Hey there! Thanks so much for your review. I'm really sorry about the confusion regarding the additional customs charges. The shipping that we charged initially was the cost to get the package to your country. The other charge is for the customs & duties that your country charges for incoming packages from other countries (FedEx clears the customs, pays taxes on your behalf, and then collects the fee afterwards). We notify all international customers of this by providing a checkbox at the checkout stage to notify you of this possibility, but again, I'm really sorry if there was any confusion surrounding this! It looks like you didn't receive a first-time customer discount when you ordered, so I went ahead and retroactively applied a discount to your account. :) I'll send you the details in a separate email, so keep an eye out! Hope that makes a small difference and I'm glad you're enjoying your GUNNAR glasses so far! Best, Natsumi




