Dario P.
Cheap Plastic Frames, but great customer service
Gunnar Order #240825 $200+ Enigma Prescription Glasses Purchased in 10/19, ~18 months later, stress marks in the frame, which were initially just unsightly, finally broke and rendered the frames useless. I've never had a $3 pair of reading glasses break in this manner, let alone a $200 pair. I keep this in a temperature controlled area, they never leave my apartment, and the worst stress they've been exposed to is being on my face when I've fallen asleep in them. The lenses were great but it's hard to use them without frames. UPDATE: Gunnar Customer Service reached out and replaced the frames for free, shipping 2-day expedited. I appreciate them standing behind their product.
Response from GUNNAR OptiksJun 23, 2021
Hi Dario, Thanks for letting us know about this! I will be reaching out to you via email so we can work with you to find some options to get your GUNNAR's back to working for you! :) Cheers, Team GUNNAR




