GuidelineReviews of guideline.com

Levi was an excellent agent. He was very kind, professional, and quite helpful.

The customer service representative was extremely kind, clear, and answered every question with confidence.

It was great, they helped me solve my issue in minutes. Highly recommend!!

Gabrielle was very helpful, and he made sure I understood the time frame on how long it’ll take for my cash distribution to come.

Extremely good customer service! I asked to buy a reel case since I didn't get one when I bought a Fario reel at a Guide Center in Sweden near a fishing location. They (Andreas N. Möller at Guideline customer service) sent me a case immediately and I got a delivery notice within 10 minutes after our conversation. Guidelines products are top notch as well.

The employee i spoke to was the friendliest, most helpful and super knowledgeable guy. He took as much time as I needed, and walked me through the whole log in process and helped me set up my account. It definitely was a 5 star experience!!

I have been trying to move my money from Principal to Guideline for months! I explained my situation to Alex, the Guideline/Gusto representative, and he offered to talk to a Principal with me to complete the process once and for all. Within minutes Alex could see there was an huge disconnect in workflows and was able to “guide” me in the right direction. This is the kind of customer service that makes people lifelong customers! Shoutout to Alex! Thanks again!

The agent was so kind and efficient