Stephen
Bait and switch on pricing
Bait and switch on pricing

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Stephen
Bait and switch on pricing
Kendall
Terrible support, buggy interface. Good fund choices but that's about it. Their support team tries, but they are slow and can be rude.
Stephen W.
The service works perfectly except when it's completely broken
Adam
My former employer used Guideline for 401k. Had an ok experience until I left the company. They contacted me saying that they were going to start charging me monthly fees to continue to manage my 401k. I found this unacceptable as many competitors do not charge monthly fees. Upon initiating a rollover, I was informed that they charge $50 for a distribution fee, which after consulting Charles Schwab was told is not an "industry standard" as they claim. Disappointing.