GuidelineReviews of guideline.com

Easy to use. Efficient investments and cost. Allows all employees to participate effectively. Very good reporting and governance features with minimal workload required of the client,

When I was researching a 401k solution for my small software company I came across these negative Trustpilot reviews. They definitely gave me pause! I looked at a number of different products, and liked the pricing and the look and feel of Guideline the best, though. With trepidation, I decided to use Guideline. The onboarding person I worked with (Kat) was superb, very knowledgable and helpful. The onboarding process was polished and smooth. Kat assured me that they had (and still are to a lesser degree) undergoing some growing pains and support has been a bottleneck. I reached out to support with a few questions to test the waters, and received fairly good answers with < 24-hour lag. The product/app part of Guideline is extremely high quality. Their documentation is also top-notch. Most of the negative comments appear to be about two issues: (1) Surprising increase in pricing (2) Extremely hard / slow to discontinue service Re the pricing: My belief is that there was no intentional bait and switch. I find their new pricing more than fair. I'm new to the service, so haven't, of course, tried to leave it. If I ever run into any significant problems with Guideline, I'll try and remember to update my review here.

The easiest way to provide 401k's to our employees!