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Guideline Reviews | Read Customer Reviews of guideline.com

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IT & Communication
Guideline

GuidelineReviews of guideline.com

3.4371 reviews
IT & Communication
San Mateo

Directions Website

Guideline3.4

Reviews371 About Contact

Overall score

3.4 out of 5

Average

Average of 371 reviews

Distribution

5★55%
4★4%
3★4%
2★5%
1★33%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

guideline.com
San Mateo

About Guideline

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.

Guideline (guideline.com) has 371 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: guideline.com
Website: guideline.com
Category: IT & Communication
Location: San Mateo
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Guideline reviews

Showing 203 reviews with 5 stars · Clear filters

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customer
Oct 14, 2022
Easy to navigate
Easy to navigate, understand and make changes.
Report
happy C.
Oct 13, 2022
We wanted to start matching on our…
We wanted to start matching on our 401K. It couldn't have been easier to set up. Both customer service reps that I spoke with were friendly and helpful. Would highly recommend Guideline to any business looking to provide benefits to their employees!
Report
Silas
Sep 8, 2022
It's a solid platform
It's a solid platform. I enjoy using it and it's pretty intuitive. I am not as sure on how sustainable the funds I chose are tho as there was no sustainability rating function.
Report
Krishna
Aug 14, 2022
Easy to setup and understand
Easy to setup and understand. A good smooth experience.
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customer
Aug 11, 2022
Fast and helpful!
Fast and helpful!
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New C.
Aug 11, 2022
I was brand new to 401k's and they made…
I was brand new to 401k's and they made it very simple and easy to use. every step of the way was explained and offered options. I am very happy with guideline.
Report
Chelsea C.
Aug 11, 2022
Easy to implement
Easy to implement. Love the integration with our payroll carrier Gusto. Onboarding employees was simple and intuitive.
Report
John N.
Aug 8, 2022
Easy to use and trustworthy
Good user experience for both users and administrators. Integrates well with Gusto, our payroll software. A trustworthy partner for our employees' retirement accounts.
Report

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