Naomi M.
Vionna was beyond helpful
Vionna was beyond helpful. The online attempt to w/draw was extremely difficult, even w/ the help section. I’d suggest a survey w/ your phone reps about questions asked. Vionna saved the day!

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Naomi M.
Vionna was beyond helpful. The online attempt to w/draw was extremely difficult, even w/ the help section. I’d suggest a survey w/ your phone reps about questions asked. Vionna saved the day!
Julie B.
Good but had I known there was no way to ask for taxes to be taken from my 401k instead of my distribution I would have requested more because now I do not have enough to pay off my loan.
Christopher T.
Great customer service
Mark G.
I don't understand most of the whole 401(k) system, but the representative I spoke with made the call productive, fun, and enjoyable. Wow, if life were only like this all the time...
Robert G.
The on boarding team member, Elise,that I dealt with this afternoon trying to set up my account was thorough, competent, professional, and friendly.
Ralph W.
Anthony was very helpful , friendly and knowledgeable and transactions were seamless and easy . Highly recommend.
Thomas
Paul was very helpful and upbeat throughout the call - it was super fast and painless customer service, with top-tier efficiency. More call centers need to take notes from Paul, stellar service!
Terry A W.
The representative was awesome, she was able to answer all of my questions