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Guideline Reviews | Read Customer Reviews of guideline.com

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IT & Communication
Guideline

GuidelineReviews of guideline.com

3.4371 reviews
IT & Communication
San Mateo

Directions Website

Guideline3.4

Reviews371 About Contact

Overall score

3.4 out of 5

Average

Average of 371 reviews

Distribution

5★55%
4★4%
3★4%
2★5%
1★33%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

guideline.com
San Mateo

About Guideline

Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.

Guideline (guideline.com) has 371 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: guideline.com
Website: guideline.com
Category: IT & Communication
Location: San Mateo
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Guideline reviews

Showing 203 reviews with 5 stars · Clear filters

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Lasha D.
Jan 26, 2026
Representative was extremely helpful
Representative was extremely helpful
Report
Alex
Jan 24, 2026
The agent I talked to was super sweet…
The agent I talked to was super sweet and extremely helpful. While I was in a complicated situation she ensured me she would follow up and took my questions seriously. Thank you!
Report
Ken P.
Jan 24, 2026
Great customer service experience
Great customer service experience. Knowledgeable rep, good communication, got things done.
Report
Eric D.
Jan 23, 2026
The representative was fantastic and…
The representative was fantastic and went above and beyond to help me. She was knowledgeable, easy to communicate with, and very patient. She deserves more than 5 stars!!!! - Eric S Dennin
Report
Paula P.
Jan 21, 2026
My own HR was unhelpful in multiple…
My own HR was unhelpful in multiple attempts to access my 401K after googling and finding the support line Guideline got me squared away in minutes and addressed my concerns with understanding. Thank you!
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Andrew F.
Jan 17, 2026
Very helpful and friendly customer…
Very helpful and friendly customer service. Been using gusto/guideline for years and have been very happy with it.
Report
James T.
Jan 16, 2026
Professional, courteous and attentive.
The call was answered quite quickly. The person who helped me was on top of her game! Professional, courteous and attentive.
Report
Theresa H.
Jan 13, 2026
I was confused about how a non employee…
I was confused about how a non employee co-owner needed to be listed or reported in my company roster and was having trouble on the technical side. I thought it was going to be a complicated process but the guideline agent walked me through a troubleshoot and we got it sorted out in just a few minutes
Report

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