guestable.comReviews of guestable.com

We unfortunately had a terrible experience with this company and would not recommend. We hired Guessable to manage our Airbnb listing, and their pitch was that we wouldn't have to do anything. In reality, all they did was list the property on Airbnb; everything else was outsourced, ignored, or automated with no real oversight. Their cleaning "team" is a random rotation of people, many of whom don't speak English and clearly have never been briefed on the property. The cleaning quality was consistently poor. Guest communication is handled by AI-generated messages, not actual people — nobody from the company ever showed up in person to deal with issues. When something went wrong, they'd simply charge a cost to our account with no explanation and no follow-up, no matter how many times we emailed or texted. Anything unpleasant was just ignored. Guest screening was essentially nonexistent — we had two guests with zero reviews book back-to-back, and they trashed the property. There was no vetting process that we could see. One more important warning: make sure you remain a true co-host on your own Airbnb listing. When we terminated our contract, the listing itself disappeared, because they hadn't set things up so we retained control. There are far better property management companies out there that actually take care of your listing and your guests. We can't recommend this one.

PROPERTY OWNERS - BEWARE! Plz read all the reviews from property owners before you hire Guestable - don't read reviews from "guests" (likely paid reviews). Any positive property owner reviews are pre-2019; everything since is a 1-star - Guestable has scammed people for years, so paying for fake guest reviews is their only option. You know a company is bad when they don't easily provide their contact info! As property managers, Guestable CANNOT BE TRUSTED to look after your property. They only care about their own bottom line. They don't care about the hardworking Canadians paying their wages. They will make promises they never keep & treat you - their customer - like fools! Guestable culture is to talk big but don't follow through with anything. Break every promise must be their motto. Missed deadlines galore. As every owner has said, Guestable will just ignore you, the person paying them thousands of dollars each year. Their DISRESPECT starts with Management and filters its way down to the 'client success team'. Top takeaways for property owners before you hiore Guestable: 1. Income - If you value the hard-earned money you invested in a property, then you will have to keep tabs on them daily, otherwise Guestable could cheat you like they did to me and other property owners I know. They pocketed fees from cancelled bookings with no explanation. They "refunded" guests, with no proof of complaints; or if they do, they are small screenshots of conversations that may or may not belong to your property. They overcharged for repairs - e.g. $150 to change a light bulb! They keep telling me that claims are not being paid by Airbnb, but won't show me why the claim is disallowed. In a few cases, I was told that no claim had ever been made by their team; so once again, I'm out of pocket for their neglect. You'll be lucky if you breakeven with Guestable managing your property. 2. They are incompetent - I decided not to go with their restocking fee plan, and they assured me that their on-the-ground team would provide regular updates so that I could have items restocked. Yet another broken promise. My unit's stock often went unfilled until the last minute, so then I either had to run out to restock (I live a couple of hours away, so not an option) or you'll have to pay higher prices from local convenience stores when guests complain, and also pay for their staff to go out and pick up the supplies. Repairs won't get done, so they 'refund guests' for inconvenience. They will not submit damage claims, so you're left replacing items. Everything these people touch turns to garbage. ROI? Ha! You might as well say goodbye to your hard-earned cash. 3. Guestable will refuse to deal with bad guests, even if they trash your place or if they're a problem. They will not leave a bad review or complain to Airbnb. Instead they've given my bad guests a 'refund' and charged me (not the bad guest) extra to clean the condo. 4. Their cleaners are supposed to take photos and notify Guestable about damage or missing items, but they've never done this. They just ignore it until another guest complains or I have visited the property and pointed it out. And since they often don't submit claims for damage or missing items to Airbnb, so yet another hit to your so-called profit. So don't buy expensive items, because they won't be there once you've fired Guestable). And if you try to get answers from them.... as every other property owner has said.... the silence is deafening. 5. They put themselves as Host when setting up accounts - the listing for YOUR property won't belong to you, it will belong to Guestable. Only Guestable can make chances and see interactions with Airbnb and guests. You will have no rights to the listing and data once you decide to fire Guestable. They get the benefits of the good reviews at your expense. So you'll have to start from scratch if you want to continue offering your property as a rental and will lose your stars and your reviews. They don't mention any of this when they sign you up. SUMMARY: If after reading this and all of the other property owners' reviews here and elsewhere on the internet and STILL decide to hire Guestable, then I can only surmise that you have zero self-esteem, you like being stonewalled and taken advantage of, and you have so much money that you don't care if your funds are misappropriated.

As Nick Larsson reported below, Guestables is difficult to work with. They have our condo listed with Airbnb mapped at the wrong address. They have rented our downtown Seattle condo for $50/night which is ludicrous. I canceled their service last month via text and email but they have not responded. After I canceled their service they rented our unit anyway. In the meantime, we rented it long-term and will have to do something with our new tenant who arrives Saturday even though they have someone in the unit. Fortunately, we only have one unit with them so the damage will be limited but I would recommend looking elsewhere for this service.

RUN! RUN! RUN! PLEASE BE WARNED: GUESTABLE MUST BE PAYING FOR THESE REVIEWS! Our dealings with Guestable have been a catastrophic series of failures-an absolute nightmare. Their mismanagement of our property was bad enough, but losing our keys has pushed things to an entirely new level of incompetence. The resulting financial burden of replacing locks and keys for not only our personal unit, but also all common property will be staggering. What's even more infuriating is their complete avoidance of us, despite being fully aware of their mistakes. Instead of facing the consequences head-on, they've chosen to evade responsibility altogether. It's a shameful display of unprofessionalism and a clear indication of their utter disregard for their clients and the law. You can’t just take someone’s property and not return it with absolutely no communication. To this day, Guestable have STILL not addressed this. When they can’t answer your questions, they just avoid you. It’s why they have several complaints and cases with the BBB. The ONLY thing I can say in their defense is that they did compensate us for several months of their management fee due to lack of any management, however, in the grand scheme of things that is simply not enough and also if you don’t do the one thing you’re being paid to do then it makes sense that you should not be paid… However, with that being said, it was only offered after we made a public review shaming them for their awful service, so this one act pales in comparison to all the other BS we’ve put up with. Save yourself the headache and steer clear of Guestable. Their track record speaks for itself – they're not just unreliable; they're a liability waiting to happen.

Guestable property management is fishy and not transperant. They do not share AirBnB booking transaction history and maintenance receipts in spite of multiple follow ups.

Working with these guys is an absolute nightmare. You end up spending so much time chasing them for answers and just trying to get them to do their job, that you might as well manage your property yourself.