Sophia
Rude behavior
I first had a good experience when I first inquired for a small storage. I then came back from vacation and showed up there the day after my bill was due, at the opening. I asked the lady if she could wave the $15 late fee, saying that I was just coming back from out of town and could not come the day before. She went on a 5 mns rant, with an admonishing tone of voice, saying I should have remembered, that I was back in town the day before so I should have come by...etc. All I was asking was a yes or no and she treated me like a 3 year old kid.Very rude.
Response from Guardian StorageAug 14, 2015
Hi Sophia: We apologize you had a bad experience. Our customers almost always have positive encounters with our associates, so please contact me so I can make this right. Thanks, Anna

