Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock reviews

Showing 148 reviews with 1 star · Clear filters

Christopher
Jan 28, 2020
Absolute disgrace
Absolute disgrace. I’m 11 and a half months into a 12 month interlock period. I simply can’t wait to get this money grabbing thing out of my car. It is a pure rort. Random message shows up regarding a ‘violation’. Despite never missing a test and doing nothing different for the previous 11 months, I have to pay a fee to clear the violation. Called them, got the whole ‘nothing we can do’. Apparently if I don’t clear the violation my car will permanently locked out and an every more extortionate fee to unlock it. They basically hold you to ransom. PAY US OR WE’LL LOCK YOUR CAR PERMANENTLY. I have reported to consumer affairs and spoke to a solicitor as I believe this is a type of extortion. Charges are not justifiable. WATCH THIS SPACE
Response from Guardian InterlockJan 30, 2020
We’re sorry to hear of your experience, and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message requesting more information. Upon your response, our management team will reach out to see how we can best assist you.
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Michael G.
Jan 17, 2020
So far just horrible
So far just horrible! Install supposed to be 4hours, I have gone back two weeks in a row and the device still isnt installed! Now my vehicle will NOT start even when they took the device off! They just called and were like “sorry not sure whats wrong but we give up” so now going to have to be towed to the dealer (mind you this is a new car 2018) to be repaired and still I have no device which i paid for!!!
Response from Guardian InterlockJan 23, 2020
We are taking your concerns very seriously. This is being addressed with Guardian management in your area, and someone will be in contact with you shortly to see how we can help.
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Patrick J.
Jan 8, 2020
It takes a long time to warm before u…
It takes a long time to warm before u can blow and the camera keeps coming a loose oor falling off the front windshield and I have to keep installing it back up
Response from Guardian InterlockJan 13, 2020
Patrick, thanks for sending your feedback. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. A LifeSafer team member has reached out and left a message. Please contact us back at 800-499-0994 to allow us to assist you.
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Faith T.
Dec 24, 2019
The machine they hooked to the car…
The machine they hooked to the car reads differently and hangs up every time it says analazying.
Response from Guardian InterlockDec 27, 2019
Faith, thanks for sending your feedback. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. Please contact us at 800-499-0994 to allow us to assist you. Thank you for choosing Guardian as your provider, and we hope to speak to you soon.
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Megan
Dec 12, 2019
My appointment had to be rescheduled
My appointment had to be rescheduled. The technician was never informed (apparently) what type of vehicle I drive. The device was never installed. The technician had my car from 930am-230pm. I couldn’t drive for a week until my next new rescheduled appointment at a different shop. This has been a waste of my time
Response from Guardian InterlockDec 12, 2019
We apologize for the inconvenience you experienced at your original installation appointment and since. It does appear that a Guardian supervisor has looked into your situation and we hope the addition of a credit helps to regain your trust.
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David C.
Dec 6, 2019
Worse customer service ever
When starting up my car leaving from a long day of work. Notice device was stuck on warm up. Waited an hr in the parking lot and on hold at the same time. Then boom out of no where I'm asked to leave a message had to walk home phone died. Worse of the worse. Never again
Response from Guardian InterlockDec 10, 2019
I'm very sorry to hear of your experiences with our Customer Service team as well as hardships with your interlock device. Someone from the Guardian management team is looking into this and will be in contact with you shortly to see how we can help you through this difficult time.
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Marcus
Nov 28, 2019
Stupid machine
Everytime I’m driving it resets and I have to blow in the Machine again. Plus when it says start ignition the interlock system will not allow my truck to start! Even when it says I passed. The most stupid thing on the planet...
Response from Guardian InterlockDec 10, 2019
We’re sorry to hear you have experienced a difficult time with your device. We want to make sure you are confident and feel safe when you are on the road. Someone from the Guardian Executive Management team will be in touch shortly to see how we can help.
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S.
Nov 20, 2019
This device is so finicky
This device is so finicky. I’m constantly temp locked because if the breath isn’t perfectly steady, long enough, hard enough, etc. it aborts you. It’s not nearly as easy as it sounds. I thought I wouldn’t have a problem since I’m not drinking but it’s been nothing but a nightmare. I’ve missed work and been late several times. Take your money else where.
Response from Guardian InterlockNov 22, 2019
We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units in our personal vehicles to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. We appreciate you taking the time to provide us with honest feedback. We are always striving to become better for our customers, and your feedback helps us to best understand how.
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