Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 148 reviews with 1 star · Clear filters
Johnnie Arko J.
Customer service to install to the unit itself. Bad
Response from Guardian InterlockSep 29, 2020
I'm very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the Guardian management team is looking into this and will be in contact with you shortly to see how we can help you through this difficult time.
Jennifer J.
After less then 2 weeks, it gives me error messages constantly! Its a piece of crap!!! Im sure the monitor I am paying for is 30 years old!
Response from Guardian InterlockSep 25, 2020
We’re sorry to hear you have experienced a difficult time with your Guardian device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive leadership team will be in touch shortly to see how we can help.
Donald D.
This device can’t tell the difference between food & alcohol.... being charged for an innocent violation up front is ridiculous... programming & design of the product is Mickey Mouse. Need to hire some real engineers instead of some back yard wanta be engineer. Driving & using this device continuously during a route presents a driving hazard & safe driving wasn’t a priority.
Response from Guardian InterlockSep 24, 2020
We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. Please note that the IID (including all companies' IIDS and police breathalyzers) will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual is not able to start a vehicle, and how we are able to confidently state the Guardian ignition interlock is fulfilling its purpose.
Elizabeth W.
When I went to Lykins Tire and Auto for my monthly calibration, my vehicle information had been erased. It took 2 and half hours and a long conversation with customer service to get things straightened out. I've had nothing but ongoing problems with Guardian and don't recomend them. The customer service representative was a rock star!
Response from Guardian InterlockSep 21, 2020
We apologize for the inconvenience you experienced at your appointment. Someone from the Guardian management team is looking into this and will be in contact with you shortly to see how we can best assist you.
Joseph V.
The employee who I used to deal with for the last 2 years is not longer there,. His replacement was rude and insisted that Corporate would not make any changes to assist me rather than answering the question that I actually had. He did not represent Guardian Interlock in a professional manner after I had already been under tremendous stress over having to re-install after being told to remove it. He could have done a much better job and hope that he does not make everyone that comes through the way he made me and my wife feel
Response from Guardian InterlockAug 31, 2020
Thank you for taking the time to provide us with this feedback. We have escalated your concerns about our Guardian service location for our CO manager to look into.
Meranda E.
I was told by Guardian that my appointment was confirmed at Duane's Autoshop. When I arrived at Duane's, I was informed that they told Guardian that they could no longer access their system and would be unable to complete my installation. Guardian never informed me of this and I had to drive completely across town to another location to have the device installed.
Response from Guardian InterlockAug 28, 2020
We apologize for the inconvenience you experienced at your installation appointment. I do see that someone reached out and we did our best to extend an offer that would help make up for the inconvenience.
Payton Y.
Customer service is horrible. They dont fully train the people who install the interlock. I dont recommend
Response from Guardian InterlockAug 28, 2020
Thank you for taking the time to provide us with this feedback. We have escalated your concerns about our Guardian service location for our Market Manager to look into. We hope to work hard in the future to help change your mind.
Versal D.
Never work from the beginning
Response from Guardian InterlockJul 8, 2020
Versal, thanks for sending your feedback. We'd like to go over the details you described in your review and alleviate your issues so you have the best Ignition Interlock program experience. A Guardian team member has reached out to you to help. Please contact us back at 800-499-0994 to allow us to assist you.