Guardian InterlockReviews of guardianinterlock.com

I have sent signed order by judge to remove the device from my vehicle on 6/5.. now the shop that installed the device doesn’t have a technician and Guardian states that I will be charged monthly monitoring fee although they are not doing monthly monitoring anymore so that’s theft. Essentially my vehicle is being held hostage as the $1,000 plus they’ve already received from me isn’t enough. Do not recommend using Guardian or Lifesafer Interlok services! Go anywhere but here.

I’m giving one star solely because the reps I talked to were helpful. Handset went out. Had to pay for a tow (the rep said I couldn’t bring only the handset in) I then was told to email receipt and wait 7-10 days for refund. This happened 3.30.2021. Today is 4.12.2021

it really sucks. If you do not blow and suck just right your vehicle will not start. I could understand it not starting if I had alcohol on my breath. But no if you do not blow and suck just right it will not let you start your vehicle and if that happens to many time it will lock you out. I'm really glad I learned this before I went out into the mountains were there is no cellphone service and temperatures can get below zero this time of year. And God forbidden i had a medical emergency. So if you do not blow and suck just right you can not drive even if your not drinking.

Had the device for 3 months, never worked properly, had it removed.

This thing sucks. It takes several times to try and often times me out. It take a long time for it to warm up. Just the crappiest piece of junk. You would think with modern technology there would be a better way.

In the last 6 months I've had my handset replaced around 10 times. I've had it replaced twice over the last 2 weeks. This most recent time I ended up stranded over 2.5 hours from my house. I call Guardian and they can't offer any solutions. I'd pursue a solution if I was given one. I transport children and this is becoming scary and dangerous.

If I could give this company negative stars I would. I have had this device for over a year now, and with constant device issues, I was willing to look past them because it never kept me from using my vehicle, although towing my car every other month was pretty inconvenient. However, for a week now I have not been able to drive me vehicle due to device issues. I towed my car to three different locations, and was promised a NEW device at every appointment. However, at the first appointment they did not even have a new device for me, or any replacement devices for that matter. At the second appointment I towed my vehicle to, after asking the agent to triple check that I would receive service, I towed my car there only to not even be on the schedule. On saturday I called and they told me that they were unable to schedule an appointment for me, but somehow when I called the shop they were magically able to set an appointment for me. However, I was given another ‘refurbished’ device that worked only to get me about 10 minutes away from my house before it stopped working completely. Each and every time I called the customer service line, I could not get a straight forward answer and that a ‘market manager’ would be reaching out to me, however I am unsure they even exist as I still have not received a call from them in about a week. On the website is specifically states that a replacement device will be issued within 24 hours so I am unsure why it has been a week with no working device. Not to mention I spoke with a Dineen McCoy who is apparently a supervisor, I simply asked for an email stating that this company could not provide me with a working device, to show my probation officer that this is in fact not my fault and that I would get some kind of answer today, but after saying that she would, she simply put in the email she she herself reached out to the market manager. With complete disregard to how something of this nature could send me back to jail. Not only have the customer service agents been unhelpful, they charged me $70 for a service that clearly has not worked, and offered me $50 ‘credit’ to their company as if that would suffice from 3 tows, and a week off work now that I have not had my device. I have recordings from the latter phone calls with this company and will be sending them to my lawyer, this company has definitely mishandled this situation in every way possible and is absolutely unacceptable.

At first, I thought Guardian deserved 5 stars. My initial call with them was very pleasant. However, after that the experience went south. They sent me to a shop that didn’t have my appointment, in a very bad part of my city, and could not actually install the device in my car (I have a Volvo). I went with another company after this experience.