Guardian InterlockReviews of guardianinterlock.com

I had a pleasant experience and my questions were answered by Tawanda Rozier.

The woman was very helpful in getting everything set up, but I did not like how she had to call the auto shop and set up the appointment while I stayed on hold. This made scheduling very difficult because she had to keep me on hold several times while she called the auto shop several times. Great besides that.

My experience with the telephone rep, Melissa, was great! She was courteous and did an excellent job explaining everything. She was also very prompt in her responses. I felt very comfortable with her. The contractor who performed the installed was nearly the opposite. His primary business was auto accessories and installing interlocks is obviously a secondary income stream for him. I'm not sure what has happened to him, but as soon as he found out I was there for an interlock installation appointment his attitude changed instantly. It went from happy & helpful to treating me like I was major inconvenience. He couldn't care less about making sure I understand how to use the unit. I managed to get it correct on the first try and drove off. 3 minutes down the road I got a rolling retest and kept failing because I wasn't getting the blow "pattern" correct. Of course, my headlights started flashing and I had to immediately turn around to return to his shop. I'm already embarrassed at having this thing installed and now I am mortified that I have to return to this man for help. Of course, his attitude was even worse and made me feel like I was an idiot for not understanding how to work. Since then, I've watched videos on YouTube and I know how to use my unit. However, this could have all been avoided with a small amount of human decency and a few minutes of training before I left.

Melissa was very helpful

Had to make and appointment but Christine was great! I am new to the area and she walked me through everything I needed to do, very friendly staff! Thanks for all of yours & Franks help!

It was very helpful for me...will use it again

Gerald Frakes helped me out when a miss communication of business screwed up my scheduled appointment. He made calls and did what he could to help thank you! For the company, updated lists of who does business with money support shop programs would save everyone time and stress

Malissa was extremely helpful