Guardian InterlockReviews of guardianinterlock.com

My appointment was at 4:30. The technician was and hour late. They told me the appointment would take 2 hours. I was there for 3 hours. You think they would have comfortable chairs to sit when waiting for a long period of time.

This unit seems to take forever to "warm up" before you can begin the testing. Then when it finally does get ready about half the tests "abort". Especially for the retests.

This situation is already a touchy subject since getting the device more than likely means you have a DUI. I called and spoke with a representative to get prices as i was deciding which device to get installed, she was helpful but could not get the information for the garage closest to my house, nor the 2nd closest, or even 3rd closest (according to the list provided by BAIID office). After checking other prices i decided to go with Guardian and called back. I spoke with a 2nd operator who gave me an appointment but then his system went down before the payment and he said he would call back in 10 minutes. I called back 1 hour later speaking to a third representative who got me through again but made my appointment for 2 days later. At that point i was frustrated and considered going elsewhere and told them i would call back. I calles right back speaking with a 4th operator who was helpful, got me an appointment for the next day and seemed to be the only one not complaining about her job and the system. However, when I arrived at my appointment she had "mistakenly" quoted me 200 dollars less than I need to pay. Having no choice, I am sitting here for "a few hours" hoping for no more surprises.

Went to this location as they were the only available shop within a months time. The two guys behind the counter, Nate and Justin, just seemed like they hated life and mumbled the whole time while talking to me. I had questions about which foods were safe to eat and how many fails I was allowed and what happens if someone else is driving my car and they couldn't or wouldn't answer any of those questions! Another customer in the waiting room heard me asking and was able to give me all those answers. Very poor customer service.