Guardian InterlockReviews of guardianinterlock.com

Been calling for over a week and have been told I would get a call back, still waiting into the following week

DO NOT TRUST FHIS COMPANY! Every time I call customer service I get a different answer , more $$ tacked onto my bill , and nothing changes I still can’t get this machine off my car because it costs too much to remove there are half a dozen removal fees and other bs charges that NO ONE EVER EXPLAINS WHAT THE COST IF ANY OF THIS IS FOR OR THAT I AGREED TO PAY $4 a day for MY UNIT. I never agreed to that but I signed a receipt that was a contract without knowing or being told ANYTHING! I DONT KNOW WHY THESE CROOKS ARE STILL IN BUSINESS. EEVEWYTIME I CALL I AM ON HOLD FOR HOURS NO JOKE. I still have a faulty machine I had to get it reset 7 times in December and I have yet to receive a new machine or any deduction in my balance due to bull s. Violation charges . I have not violated anything not one time but my device can’t go one full week without reverting back to error message “lockout starts in however many days, reason?? violations” and this part is the kicker whenever that computer says they believe they don’t care what you say. I’m fighting with them again on the phone right now and I’m in tears because they keep talking over me telling me that my account has been reviewed by the billing department and that the charges are accurate. Nobody ever told me anything except the mechanic on my first time I had to payapparently that phone customer service that Wnedy didn’t get recorded because that was the one that I only paid half of what they were charging because I didn’t agree to four dollars a day! And their website says two dollars a day. Why are they charging me double? These people take advantage of the fact that this is a court ordered or DMV ordered mandatory issue. They are taking advantage of people and it’s disgusting again. I’ve had a blurred breath and I was with lifesaver which is their parent company allegedly and it was $50 a month Not $148 plus all these bull s. fees … this is the worst part. There’s no way to talk to anybody beyond customer service. They said they’ll have a supervisor reach out to me. I’ve yet to have anybody reach out to me. Everybody I talk to is like talking in the same person there is no higher level to talk to you or location so you could show up and look at these people in the eye. I can’t continue here but I could go on for days this is the best part though just know that every time you call customer service you’re gonna be waiting minimum of a half an hour- but closer to an hour . Twice, I had to wait over three hours. How about when I had to wait over three hours twice in one day!! These people don’t care about you. They don’t care about your situation. All they care about what that computer says and it’s lies they input stuff that’s not true so that the next person can tell you that this is what happened when you know it isn’t what happened they don’t listen to the words that come out of your mouth. All they listen to is the crap in the computer that you didn’t even say but their interpretation of what happened and what they decide without acknowledging me !

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There is no communication ever!! If you take the time to call in, please be prepared to take half day off work sometimes you may need two days off by the time a response is received been in a lock out for 3 days since I was out of town and missed the appointment called 4 days before leaving with no answer. But they will definitely charge me for missing the appointment. Nothing can be done online, and the Guardian Chat Service never responds or works. If you're trying to make life easy and get back on the road this is not the company for you!

Was rescheduled without my knowledgeable. Receive no phone call or voice mail. Wasn’t give a confirmation on second appt that was reschedule. When call to get phone confirmation of second appt. Was given the wrong time. 3rd appt is my final appt I’ll give the company

Guardian failed to correctly report my compliance to the state and six years later I my license is being suspended by the state for non-compliance. However I had an IID for 6 months, paid Guardian every month, provided the contact information for the state. Now I have spend 2 days on hold, no one will answer or help me get records. Guardian has failed in their duty to report this info correctly to the state.

HERE WE GO AGAIN IVE BEEN SCHEDULE FOR A MONTH NOW TO GET MY INTERLOCK REMOVED TODAY 12/19 AND TRAFFIK JAMZ HAS NO ONE THERE TO HELP EVERY SINGLE PERSON IS SICK, TRAFFIK JAMZ SHOILD NOT BE IN BUSINESS ITS AN UNPROFESSIONAL ENVIRONMENT THE OWNER IS LAZY. IVE DONE EVERYTHING GUARDIAN HAS ASKED AMD NOW I CANT GET MY INTERLOCK REMOVED I TOOK THE ENTIRE DAY OFF OF WORK TO DO THIS AND THERE IS NO ONE WHO CAN HELP ME, I CALLED THE GUARDIAN CUSTOMER SERVICE AND IVE BEEN ON HOLD FOR ALMOST AN HOUR THIS IS A CRAPY OPERATION AND WAY TO DO BUSINESS.

Missed days of work from a lockout that was machine error and staff didn't care to help unless I paid them out of hours. My mechanic locked it up by not attending the retest and I had to pay to get it unlocked then pay every time to get a service code to allow the mechanic to service my car. Staff don't care for anything but your money I can see a class action building here.