Guardian InterlockReviews of guardianinterlock.com

Jasmin at the call center for Guardian Interlock was was amazing. She never rushed me, called me back when she said she would, kept in touch with me and sent me texts while I wasn't available to talk over the phone which was very helpful. She also was very knowledgeable and able to answer all my questions and I did have a lot. My 3 star rating is not due to Jasmine at Guardian as she gets a 5 star all the way. My 3 star is because 1 day before my scheduled install, the shop owner "text me" canceling my appointment. He said that he only had one appointment for my scheduled day which was mine and not a reason to come in and open up the shop just for one appointment. First, I deserved a phone call not a text. I felt my business wasn't of a valued customer due to my DUI and having this device installed because I didn't matter enough to not only honor the appointment scheduled 1 week in advance but to get a phone call. Second, he or someone from Guardian should of made an attempt to find and schedule me somewhere else. So now I must call Guardian to look for another location which will have to be on a Saturday and based on another shops availability, who knows when it will be. I'm newly employed and have no time to take off during the week so it can only be done on weekends. Next Saturday I have a funeral to attend 30 miles away from my home so how can I possibly get this installed next Saturday even if there is a shop with availability. By this shop not honoring their appointment with me, is now going to set me back two more weeks and my insurance provider is giving me a 30 day deadline to get my drivers license reinstated which now gives me only two weeks to get to the dmv with proof to get it reinstated. I am hesitant to reschedule this with Guardian again if their 3rd party shops don't honor there appointments as JD Servcices didn't. But willing to give it another go because of Jasmin. The shop that cancelled: JD Services 13409 Garvey Ave Baldwin Park, CA 91706

I found out at the time of my InterLock installation that Guardian only accepts VISA and MasterCard. I should have been told at the beginning of the process, not at time of payment.

Below 20 degrees this device will not accept a blow to analyze and it repeatedly locks the ignition until you can somehow get the handset to operating temp. There is a 'warmer' feature on the handset but it does not make a difference at that temp whatsoever. I pretty much get stranded for 10-15 minutes every time I use this device. I feel that my life would be in danger if I took out the car in the -15 expected tomorrow. Unreliable and unaccredited. Update: After leaving my Trustpilot review, an agent promptly contacted me to see if I could use some assistance. They've been quite helpful and understanding of my problems and have done everything in their power to correct them. Personally calling customer service doesn't work. Both times I've tried, I waited 75 minutes and was hung up on after talking for 15 seconds. Thanks Trustpilot for holding these companies accountable, someone needs to.

The rolling retest does not give me enough time to find a place to pull over and respond. I keep getting "abort" messages. This feature is very dangerous and could lead to serious accidents. I have to take back roads to get around because traveling on the highway is too dangerous.

Was planning on going on a trip this weekend with my new car, but for some reason I wasn't eligible for the IID immediately. I had to wait until the Monday after will get back from my trip. Over all i think the service and price is good. I would have liked some kind of information as to why I was not eligible though

1. I live in Fl to sit in a hot car for 3 mins is awful 2. I have to blow hum and inhale I know people that have other systems that onlyblow in fl its a bit much to focus on when on the interstate

It would be nice if the warm up time was quicker , especially if you go into the store for 5 minutes and the unit still takes a long time to warm up.

Under start up package. The website suggests that the installation and one month rental would be free. Actual costs at the installation center were way above what I was told they would be by the agent.