Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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Showing 28 reviews with 2 stars · Clear filters
Anthony M.
Warm up time is ridiculously long.
Response from Guardian InterlockSep 23, 2019
We’re sorry to hear you have experienced a difficult time with your device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive management team will be in touch shortly to see how we can help.
Angey P.
I have called and waited on line and pressed 8 for call back, been waiting for a call back from customer care for over 24 hours. So much for 24hr service! I'm sure the website says 24/7. This is a holiday weekend, would be nicer to know if y'all are on holiday!?
Response from Guardian InterlockJul 8, 2019
Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Service center. Someone from our Executive Resolutions Team will be reaching out to you shortly to see how we can best assist you during this time.
Riley W.
I had a bad experience scheduling my appointment. I called and set up a day to have the IID installed but when I showed up to the shop the worker said that they were unable to keep my appointment because they only did installs on certain days. I was never called and informed of this and it made it very difficult to reschedule. Would not recommend.
Response from Guardian InterlockJun 13, 2019
I apologize for the inconvenience when you initially went to your installation appointment. Please know that we are looking into this and will provide necessary coaching internally. Someone will reach out to you shortly to follow up.
Edwin W.
i think its pretty sad that you install a device that does not shut off when you turn off the key so it kills your battery than i have to call you and get a code and pay 50 dollars to get it started with the technolige today that you cant make a device that shuts off when you turn off the key or is this another way to get more money from the customer
Response from Guardian InterlockMay 14, 2019
Thank you for taking the time to bring this to our attention; we are looking into this matter and someone will contact you soon for further assistance.
RogerLemke
Thus far, I am unable to use "Guardian Interlock" because I cannot blow and hum at the same time. I am returning to the store for more "lessons" but the last time, I failed four times and continue to fail when trying to drive. I cannot continue to rely on my wife for transportation to and from work and work related appointments. Roger H. Lemke
Response from Guardian InterlockApr 26, 2019
We hate to hear you're having a hard time learning to use your interlock device. We want to help you, so you can get back up and running with confidence and peace of mind. Someone from our management team will be reaching out to you shortly to see how we can best assist you with this going forward.
GraceRodriguez
No one told me I don’t need to use fragrance, on me no even in my car, no use listerine, i need to call them and let them know something it’s not working good. They exchanged the interlock and also not working well... it’s an old interlock, it may be the problem. It takes me 10 min to star my car, case when it says blow and you are blowing interlock stops and says abort, happens like 6 times then interlock locks...
Response from Guardian InterlockApr 24, 2019
We’re sorry to hear you have experienced a difficult time with your device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive management team will be in touch shortly to see how we can help.
Laurel
Everyone at Guardian was super helpful, but I was unsuccessful with the product and could NOT do the blow, bow and hum, inhale. I am a 61 year old woman who never smoked and who has never been told that I have diminished lung capacity, but after 5 plus hours of trying, I had to have the unit uninstalled. I am still waiting for a refund from them and from Life Safer, as I couldn't do the Life Safer unit, either. LW
Response from Guardian InterlockAug 3, 2017
Thanks for taking the time to leave your comments! We take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further; please contact us right away at [email protected] so that we can resolve this issue immediately. Best Regards,
Kenneth
Device installed on 6/21/17. As of 6/27 device turned finicky and only started 3 times after more than 30 attempts. Called Guardian several times during the course of the day. Getting conflicting advice on what I need to do... blow, hum or inhale. I was able to successfully start car when I first had it installed with a continuous hum, which is what the installer told me. Something must be wrong with device. May have to have towed at my expense to service center as I am afraid to drive it in case I can't start the car or complete the rolling retest. NOT HAPPY.
Response from Guardian InterlockJun 28, 2017
Mr. Green, We are sorry to hear that you are having difficulties with your device. We have sent this information to the person who may be able to give you some guidance and help resolve this issue.