Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock Reviews | Read Customer Reviews of guardianinterlock.com

Guardian Interlock reviews

Showing 541 reviews with 5 stars · Clear filters

JohnKirk
Apr 22, 2019
This great cool to me use that safety 👍
This great cool to me use that safety 👍
Response from Guardian InterlockApr 24, 2019
Thank you so much for taking the time to leave us this review!
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Jeffrey S.
Apr 20, 2019
Ride automotive Jeremy outstanding…
Ride automotive Jeremy outstanding customer service fast and friendly takes the time to explain service from start to finish A plus
Response from Guardian InterlockApr 24, 2019
Thank you for taking the time to recognize our technician Jeremy at our Layton, UT location ! I have forwarded your review to our Management team in that area to share with that location. We are glad to hear he was able to make a difficult situation into a pleasant one!
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Richard L.
Apr 19, 2019
Excellent install and working…
Excellent install and working properly.😎
Response from Guardian InterlockApr 23, 2019
We appreciate the feedback!
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Trisha D.
Apr 12, 2019
Good service very friendly and helpful
Good service very friendly and helpful
Response from Guardian InterlockApr 15, 2019
Thank you for taking the time to share your experience!
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Marina G.
Apr 4, 2019
Affidavit Question
Drew from the Seattle office was awesome. Great tone, clear, did everything he could do for me and resolved my issue. Much appreciated. Great customer service.
Response from Guardian InterlockApr 10, 2019
Thanks so much for the feedback, we'll be sure to pass along the information to Drew's supervisor.
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JILL E.
Sep 26, 2018
I WAS IN NEED OF SWAPPING MY INTERLOCK…
I WAS IN NEED OF SWAPPING MY INTERLOCK FROM ONE VEHICLE TO ANOTHER, I WAS NOT GETTING THE SAME INFORMATION FROM ANYONE I TALKED TO. THAT IS UNTIL I GOT MARIA GONZALEZ AT THE GUARDIAN PA STATE OFFICE. SHE KNEW EXACTLY WHAT NEEDED TO BE DONE, AND SINCE MY VENDOR HAD BEEN GIVING ME A HARD TIME ALL WEEK, SHE WAS ABLE TO SCHEDULE ME AT A DIFFERENT VENDOR FIR THE DAY I NEEDED MY APPOINMENT TO BE SCHEDULED. MARIA TOOK OWNERSHIP OF MY ISSUE AND MADE SURE IT WAS RESOLVED. GUARDIAN IS LUCKY TO HAVE AN EMPLOYEE LIKE MARIA
Response from Guardian InterlockSep 27, 2018
Thank you for taking the time to share your experience with Maria! She will be pleased to know her exceptional customer service made you feel valued and important to us. This is what we strive to be for our customers, and we are thrilled to hear that Maria was able to make you feel this way, and take such great ownership of a difficult situation.
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Ariana
Aug 2, 2018
Beware when you switch cars
August 2, 2013 Initial Rating 3 *** Sold my car after one month of installing the interlock device and so had to reinstall on the new car. All of a sudden, the introduction price of $68/month for a new customer is no longer available but got locked into a higher regular rate at $80/month. Called customer service after realizing what happened. Didn't notice what I was paying since covered by financial aid for a few month. Rep says its my fault for not paying attention. Not going to do anything. Rip off!!! Updated Rating August 3, 2018 5***** I was contacted by Maggie Moore, the Client Service Supervisor and she able to resolve my issue. I was very appreciative that Maggie took her time to investigate my account and able to correct my monthly payment to the original installation date. I am very pleased with this new outcome and will contact Maggie directly if encounters any future problems with the call center customer service.
Response from Guardian InterlockAug 3, 2018
I'm very sorry to hear of your experience, and would like the opportunity to investigate this further to see how we can help. I've sent you a private message requesting more information, so our management team can reach out to see how we can best assist you. Sincerely, Maggie.
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Daniel
Jul 12, 2018
Give Andrew a raise for real
All I can say is when Andrew picked up the phone it was probably the best conversation with somebody you didn't know you could have. Felt like I was talking to a friend not being treated like a regular customer. Give that guy a raise asap.
Response from Guardian InterlockJul 13, 2018
Thank you for taking the time to share your experience with Andrew! He will be pleased to know his exceptional customer service made you feel valued and important to us. This is what we strive to be for our customers, and we are thrilled to hear that Andrew was able to make you feel this way.
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