Guardian InterlockReviews of guardianinterlock.com

I've never had interlock before, this is my first time with one, and I just have to say the system is terrible. Takes me 6 tries to start my car. It takes my breath and says "abort" and has me retry over and over again till it finally does it's job and allows me to start my car. Then when I finally do get it started within a couple of minutes it wants me to re-test. And of course that also takes 5 or 6 tries for it to register. Another complaint I have is It went from 28 days till service to 2 days randomly and now is at 0 days. I tried calling the Denver office about my problems, left a detailed message and they have neglected to get back to me. With how awful the service is it would have been worth it to me to just not have my license. 2 stars is generous.

I haven't even had this machine in my vehicle for over a week and I already dislike it. The machine is not loud enough nor fried enough to really see or hear at night when you're driving and listening to music and it only gives you 2 days to get it into a service center if you've missed a retest, and once you've missed that one retest your screwed and get no other chances to try it again. It feels to me like this machine is solely made just for the company to make money. I have previously used Smart Start before for an interlock and they gave you 4 days on their machines to get it into a service center whenever you had a violation. And also as well if you miss a rolling retest it gives you more time to do the retest. The guardian machines are very unfair to the consumer and their system needs to be changed and or updated to better help the consumer.

though very nice, the device is not easy to use and takes way to long to be usable we live in an area where it's cold. also, my aunt who drives the car a lot, cant blow long enough to start the car. plus it makes you do so about every 15 minutes which is not safe when you are driving.

I don't agree with their method of payment, I had to go out of my way to accommodate them when it should be the other way around. I mean, who doesn't accept cash are you kidding me!🤦

All the staff is very friendly but has no idea what they’re doing with the exception of Shiloh and Keisha. I was Given the run around a few times, and was scheduled incorrectly by Janice the first time. I showed up to the installation place only to be told I was not scheduled, I called Guardian once again to speak with Janice at which point she stated said she would waive the $30 admin fee (Quality Control can pull the call if they want to) due to the inconvenience, (apparently I had To be enrolled in a DUI program prior to have the device installed which she failed to inform me) and that the total would be $60, yet at the time of installation i was charged everything. I called Back dispute that, was placed on hold for 20 minutes and I hung up and I’m still waiting for them to return my call especially after they confirmed a good call back number. I also couldn’t get any questions answered without having to transfer me to several different departments. Glad to have the IID installed now and can Not wait to finish the program. The experience with this company alone, was enough for me to not get a DUI ever again so thank you for that.

The shop I went to was kind of sketchy, I immediately started getting anxiety. Even though I was quoted for the interlock on the phone the guy that installed it tried to up-sell me with a different interlock I couldn't afford. And when I said no he got mad and lectured me. When I go some place with a price already quoted I expect to pay that. I believe I was treated unfairly but the interlock so far hasn't giving me problems despite the guy saying he hated installing these ones.

Lack of installation locations. Had to drive hours rather than minutes to an even more rural location. Upon which faulty, defective equipment was installed in the vehicle. Had to pay for two over ride codes within hours of installation with no communication of refund or credit given. Everyone with company, in regards to incident, says that's strange. The more I talk to people, the more common it becomes.

Charged a different price then qouted gor installion and monthly. Took over 2 hours for installtion and people were rude. When i called customer service about the pricing being wrong guy had no clue on what to do.