Guardian InterlockReviews of guardianinterlock.com

The device will not power down after my vehicle is off and its has given me 1 violation for it it is installed in a 21 f150 and im about to get rid of it

Everything from customer service to technology to supervisor not calling back or following thru would never recommend this company

Terrible. Do not use this company. I spoke to multiple representatives before I made any appointment, about the 0 installation and free month. That you wouldn’t pay anything down. They assured me multiple times this was the case, and I reiterated that, because I get paid a different day. I went to drop my car off, and went to pick it up after work. Waited an hour, for anyone to even show back up after I sat outside. Was then told I owed $115 for the labor. I was told by both, that they had negotiated and both agreed on what they had told me. After being there another hour and a half trying to figure it out, I ended up having to leave my car there, because I couldn’t pay the $115 until the next day, and they wouldn’t give it to me If I knew this, I would have scheduled accordingly. So yes, there are “hidden fees.” And this is an overall horrible first impression, not looking forward to having to deal with this for the foreseeable future. Go somewhere else

I set up a date & time to have the equipment installed at service provider, 3505 E Saint Vrain, Colorado Springs, CO. 80909. When I called Guardian Interlock services at their 1-800 number to set my appointment, at no time was I asked about any breathing difficulties, asthma of any kind and/or problems blowing into the device to measure alcohol in my body. I went to my appointment, signed their documents, and had the device installed. I couldn't blow hard and long enough into the device to make it work properly because I do indeed have asthma and COPD. The tech, Patrick, stated I could have my doctor send a letter explaining my condition. While I was there, I called my doctor and he immediately sent over a letter noting my condition. The tech, Patrick, then stated he couldn't use it that there were forms that I needed to have filled out by the dmv etc. I was told that could take 30 days. While frustrating, I still understood and asked him to remove the equipment and that I would get the proper documents. He then told me there would be a $250 charge to take it out. Very frustrated now, I could not see why the charge. I understand shop labor, but it took him 30 minutes to install it and all of 10 minutes to take it out. Seems a bit high, don't you think. The reason I am soooo frustrated and dissatisfied with Guardian, it's service provider and the tech; is that no one ever brought to my attention before the appointment nor at the install, where there any breathing difficulties. I stated to the customer service representative that, that conversation should be had with the customer prior to installation of said equipment into my vehicle. I was told, I should have asked! When I brought up to the service provider, that there should be a mockup of the equipment at the facility to use to make sure there were no problems, i WAS TOLD AGAIN, ":YOU DIDN'T ASK" Had there been any prior conversation about the use of the equipment, I would have already had my documents in order at the time of the install. So pretty much I was told by 3 persons, it was my own fault, I should've asked. Piss poor customer service by Guardian Corporate and even more piss poor service by the installer. Appears that they can do whatever they want and treat the customer however they want because they know that they have you in the strangle hold. I'm a 60-year man, not a kid and I should have not be disrespected they way I was. No suggestions and/or help was provided; just told it was my fault. DON'T USE GUARDIAN, THERE'S MUCH BETTER COMPANIES OUT THERE!!!!!!

They were rude charged me for installing . It drained my battery dead ,and I haven't been able to drive my truck. I can't breathe that hard because I have asthma.

They suck. Always bill incorrectly. I was at the shop when they called saying all equipment turned in and end my service. Months later I get a bill for over $300...

Bad services, prices are not what they said, a lot of hidden fees,

This company provides digital identity infrence data that includes Character disposition , habits , traits, ability, cognitive response and intelligence analysis , behavioral mental health and facial recignition recording that is kept with no notice UCC 1-308