Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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Showing 541 reviews with 5 stars · Clear filters
Abel M.
He did an exceptional job with answering all my questions Jaime parra
Response from Guardian InterlockSep 13, 2021
Every client has different needs and challenges with the interlock process. We train our Guardian Customer Support Experts to be a trusted source of information and appreciate your taking the time to compliment Jaime today. We’ll be sure to pass along your kind words.
G L.
Yesterday, the day after Labor Day, I sat on the phone all day trying to get through having reached the hour limit twice leaving a call back number which resulted in no call back. I the meantime I was in constant contact with my provider continually pushing back my appt. time. Today, (I am in MT) I got up at 6am to call with hopes of getting through. My interlock was in lock mode due to the fact I had a rather serious illness. I was greeted by Dee Owsley, who explained how this would work and confirmed that I had an appointment at 9:30 am. She generously offered to give me a call back at an appropriate time to facilitate my timely arrival for my appt. And, she did. She was as helpful, patient, and friendly certainly the best representation of your company. This turned out to be a very good experience for me. You have a most excellent employee!
Response from Guardian InterlockSep 8, 2021
Our Guardian Customer Support Experts strive to provide courteous, accurate, and respectful service to all of our clients. Thank you so much for acknowledging Dee. We will make sure to let them know they are doing a great job!
David J.
good customer service
Response from Guardian InterlockSep 3, 2021
We appreciate you sharing your feedback with us and the Guardian community today. We are always looking for ways to improve when we need to and continue when we get it right. Thanks for letting us know we are doing well!
W.B.
Update: I received a call from a manager who is going above and beyond to rectify the situation with my interlock device. I appreciate my voice being acknowledged. Hopefully this remedies the situation.
Response from Guardian InterlockAug 31, 2021
Guardian recognizes how difficult this program can be, however, we are grateful that you chose us to be on this journey with you, and we will be here for you every step of the way.
james W.
Ashlyn Monford!!!!!! is a Very Intelligent person and very Professional This Lady have Help me Thru out my entire time Of Having a Monitor on my car She always Helpful and make Sure that I understood all of The Policies and procedures that is Required of Me and LifeSafer. I Just cannot tell you what it meant to me to Do Business with a Person like Hers,who Care about one of Y'all Customers with a carrying Heart and a Desire to make sure they was Treated well and with Respect. I just cannot say enough about her.I know God was in the plan for she and I to meet and How she would Help me, I know she Got be a Great Asset to your Co.
Response from Guardian InterlockJul 1, 2021
Based on the information you've provided, we believe you intended to leave this review for LifeSafer and have sent a request to you to have your review transferred to the correct company.
Jonathan J.
Excellent customer service. Knowledgeable staff. Claudia Adarme helped me out and even helped me save money.. Patient and was able to answer every one of my questions without hesitation. Im switching to guardian from intoxalock because ive had nothing but problems since day one.. I look forward to guardian it already feels like im great hands.. What a relief!
Response from Guardian InterlockJun 4, 2021
Based on the information you've provided, we believe you intended to leave this review for LifeSafer and have sent a request to you to have your review transferred.
James
Excellent and knowledgeable and courteous!
Response from Guardian InterlockMay 24, 2021
Providing top quality customer support is a core value for Guardian. We are happy that you had a five star experience with us.
Sharonne
He was very helpful and fixed the problem tht I had
Response from Guardian InterlockApr 26, 2021
Thank you so much for your kind words. We are glad to have been of assistance and wish you success with your Guardian program.