Guardian InterlockReviews of guardianinterlock.com

This company is the worst. Device continuously resets days that are paid for and they will not give credit for those days. You have to pay for another device and more days. Anything can make this device give a negative reading. Toothpaste, mouthwash, perfume, air freshener. I KNOW it's the device because I pay for it for my sister and when it malfunctions I have to go take her where she needs to go. And having known her for 55 yrs, I know she hasn't been drinking. Even if she was it should just not start the car, not steal all the days that were paid for. Unfair company. Keep money that doesn't belong to them.

Awful... Equipment is faulty always messing up. I call every time it goes into relay mode guardian advises to do a hard reset, then chargea me 60 bucks to have a reset done cause the hard reset throws the IID into a violation, due to their faulty equipment but i get charged for it. I can't get the equipment switched out, there are no installation shops closer than 2 hours and 45 mins away. I should NOT have to pay or be put in violation because Guardian Interlock IID is crap and doesn't work half the time.

HORRIBLE. Every time I come in for a calibration. I end up spending 2 hours hear because their equipment is faulty and they have to reinstall a whole new system.

This is company is absolute garbage. I cannot even express the issues that have plagued me regarding this device and customer service. The machine has been faulty on multiple occasions and was poorly installed (wires hanging on the brake and gas pedal). It has drained a brand new battery twice. The customer service is absolutely useless. I've had my driver's license cancelled because they didn't send in the paperwork. They've also charged me 3 extra times which is illegal. I have contacted my attorney and will do everything in power to make this right.

I have had to bring in my unit 3 times in the past month for resets. When I go to start my vehicle is will tell me I fail. I wait 5-10 minutes and then I pass. I have a portable breathalyzer because of this very situation. It always reads 0.000 when I try directly after it fails me. One morning i started the vehicle fine. 10 minutes later I fail the rolling retest, then 1 minute later i pass the retest. This does not make any sense. The unit has been replaced 3 times because it was faulty. I have tried to call and message guardian to no avail. This is completely unacceptable and this all started because they decided to upgrade their unit and it doesn't work. Luckily I have all these things on video as I tape myself every time I get in the vehicle now.

At this point, I feel it would be in my best interest to cancel with this company. I just had the device reset on Wednesday 7/25/2018 and I am having to take it again to have it reset. How is it possible that I can start my car..no problem...but get a rolling and I cant pass. I have had this device just 32 days and every week I have to take it in for a reset. I don't have that kind of money or that kind of time. This should be easy not difficult. I am beyond myself with anxiety. I just want to be able to blow and go!

Where do I start. To begin, the device costs an arm and a leg, but that’s beside the point. I have had the device for a little over 3 months now, and it has permanently locked itself out twice, which requires me to pay an additional $50 to get a code to unlock it for 2 hours. When it is working, the device takes an average of 40 seconds to “warm up”, and that’s only in warm weather. God forbid you ever have to call customer service, because you will be put on hold for 30+ minutes. I’m currently on hold as I’m typing this, and I have been for 51 minutes and counting. Both times that I had to pay $50, it was a malfunction, and they said they would look into me getting a refund, but as you can guess, that never happened. I have only had 1-2 customer service representatives that have acted like they remotely have a clue about what is going on. Usually I get transferred 2-3 times per call, along with the hold time. This has to be the worst company in the United States. Do not give them your business. If it wasn’t such a hassle, I would have already switched companies. But if I did that, it would be another fee to take the equipment out of my truck, along with the new fee of the other company.

Equipment is teriable. They seem to setup equipment so you have to go in and reset which cost money. Stay away from this company at all costs .