Guardian InterlockReviews of guardianinterlock.com

Device has been installed for 1 week and I have been stranded 2x so far. First time there was a “no base” message. Towed car to install shop, a complete new device was installed. The next morning the car has no power, blown 50 amp fuse. Car is brand new, 83 miles. I have had to miss work 3 of the 5 business days this has been installed so far. Customer service line is slow and so far no one is able to explain to me what is causing these issues.

Difficult to speak with a representative. When I spoke with representative he couldn’t find me in the system. Said they had no record that I was a customer. Unbelievable. It took approximately 3 hours of my time to get someone on the phone, when I finally did he said he would transfer me to the troubleshooting department and instead he put me back to main menu and I lost my place in line to speak with someone. Beyond frustrating.

I deal with a young lady that has 2 jobs. She is in the office from 8 till 12. She is spread to thin in my opinion. As for guardian as a company , you guys are horrible. I needed work on my vehicle and nobody calls you back or answers the phone. If you need my money you guys answer the phone in 10 seconds otherwise it's a waste of time. I've been with you less than a week and the rate you guys work it's gonna be a long Year. Please feel free to follow up day or night. 561 305 3506.

This company is so hard to get a hold of I’ve been trying for two days now and my cars going to be shut off in 2 days nothing, sales just transfers me back to the que and says good luck, I’ve called prolly 40 times and have sat on hold for 15 hours total, and just ask me to leave a voicemail and hangs up on you I have sent email and online support forms nothing

Very poor customer service, you call them an you wait on the phone an then they ask you if you want them to call you back, an it take 6 to 7 hours later an they call you. Terrible.

Cannot hum and blow in this thing. Spent over an hour sitting outside the shop after getting it switched from a different vehicle before giving up. Could not get it started once. The car that it was in sat in the driveway for the last ten months not being driven because this machine will not work.

Why are you thanking me for a purchase??? The state of Florida forced me to put your obsolete technology in a car that’s not even in my name.its the worst distraction hazard. I popped a curb, causing an air bubble in the side wall of my right front tire the first day. At the time of installation, (witch cracked my dashboard,) I was told to ignore the video from 2004 advising me to not leave the devise in a hot car. And it is hot here in Florida. I chose not to get in a very hot car and blow from outside, after I untangle it from around the break pedal! Then it says nice pic. I’m not sure which politicians are receiving kick backs from you?

I have had the device for less than 1 week and already had a major problem with it locking out after starting the car and driving. I was td by the linstall partner that these devices have a lot of problems. I had to go to the service center to get it fixed, completely reining the rest of my day, to have it reset. I tried to call guardian but was on hold forever and they never picked up. Completely unacceptable! I wasn't charged anyrhing by the service center because it was clearly a device malfunction, but was told guardian usually tries to change a customer even when it is their device problem. I would appreciate a direct line to guardian so that in the future I can reach someone right away (good customer service). Also, just in general, it takes forever for the device to "warm up" so i am stuck in my car waiting in the heat just to start it.