LES
Overall they seemed friendly and…
Overall they seemed friendly and helpful in person, but it was like pulling teeth to get updated on an order and then on issues with the order after that via email and phone. I was waiting on a bathroom project for the special order tile I bought from them and honestly I don’t think they would have ever called me to let me know it was in I called them at 3:15 pm and they said it was there and I needed to be there by 4:30 on a weekday to get it. I work over an hour from there and could not get there until Monday so it waited until the following week. My contractor would not pick it up because he had a bad experience with them where he feels they overcharged him for grout which he then just got cheaper at Home Depot. Overall Lorenza was friendly and helpful and let me borrow samples, but the follow up was challenging.
Response from Garden State TileMay 18, 2018
We apologize for the lack of follow up and will certainly address this with our Dayton location to make sure we have a better plan in place so this does not happen again. We would love an opportunity to gain back your confidence and also that of your contractor. Please reach out to me directly with any questions or concerns moving forward and please feel free to give my information to your contractor also, [email protected]