GruvReviews of gruv.com

Damaged Steelbooks galore coming from Gruv. And you know that it’s become, at this point, habitual, to expects a damaged steelbook from Gruv that the name Gruv has now become synonymous with dented/damaged steelbook in the Reddit community. Personally, I’ve preorder the following steelbooks and all arrived damaged: The Departed, Ocean’s 11 through 13, and American Sniper. That is a whopping of 5 back-to-back orders that have arrived dented at the seam, the cover caved, disc holder broken, and everything else you can think of. And why you must ask? Well, Gruv reserves to the lease protected type of of packaging as a way to lower: a measly bubble-padded envelope, and that’s it. ahaha I swear at this point i have nothing else to do but laugh at the situation because i am done with these people. what’s the point to lower their cost in order to pass on a supposed saving onto the consumer, when you’re not willing to protect the product and then you now incure additional costs because of constant returns. What’s is wrong with you Gruv? and if you don’t know what to do to fix this, let me solve the riddle for you: SEND STEELBOOKS IN A BOX!!

I'm tired of Gruv sending me damaged 4k cases, they have to be more secure with their packaging. It's so annoying as a collector. Do better Gruv.

Ordered the new Openheimer DVD on ebay from gruv entertainment. Arrived in a few days in an envelope. The disc did not play. Nothing. Gruv demanded that I print a label and ship it back to them. I have no way to print a label, no computer, mid 70's living in the country with a small 6 year old cell phone. Finally trashed the worthless disc and wrote off the $18 I paid. Decided I cannot trust sellers on ebay and tried to cancel my account. Weeks later am still trying to cancel my account. Recieved a printed label in the mail two days ago. Ha ha. Joke's on me. Bad disc trashed weeks ago. Contacted ebay and the rep I spoke with told me that gruv was blocking me from deleting my account to get revenge for the bad review they recieved. He said that I'm not the only one they've screwed with and that gruv entertainment "has issues". Ebay has been good to deal with in the past but not any more. Still trying to cancel my account... Finally got ebay account canceled. Only took two months. Miss ebay a little but do not miss Being Scammed. Caveat Emptor

This company was a nightmare to deal with from beginning to end. I purchased a Universal Monsters steel book on sale through Walmart. When it arrived 4 days later, it looked like someone had played kickball with it. The steel book was crushed, warped, bent and broken in every imaginable way. Of course, I immediately inquired about a replacement and was told that they would ship me a replacement when I returned the damaged item. Annoying but I was willing to do it. However, it took forever for them to send me a return label and I kept having to chase down answers out of their customer support. At this point, no one had even apologized for the trouble. Just kept getting vague answers. Once I finally received my return label after pestering them about it for days, I immediately shipped the item back. Did not hear from them again. Didn't check in with me. Never sent a replacement. Did not refund me. I kept reaching out to ask for updates and kept getting pushed off and told that the replacement was being shipped, that there was a warehouse issue, a processing issue, a weather issue, etc. Basically everything except "We're sorry. Here's your money and/or replacement." A month after the return was delivered to them and I had been continuously chasing down answers, Walmart finally initiated a refund for the item because apparently Gruv couldn't honor the replacement. I then get told by Gruv Support that the item is out of stock and that if I want it still, I have to wait and see if it comes back.....and pay full price. Even though it was initially on sale. Don't expect helpfulness from this company when something goes wrong. They will jerk you around until the intermediary has to step in.

Do not buy from here. Be careful when buying from Walmart. They will outsource from here and they each just say sorry. If you order 4K movies, the image is blur on case. Pirated! Then you get digital copy that has expired! How? The movie just came out. Just go to VUDU and buy the digital copy!

Delivery sucks ass. They won't get in touch with you, could care less about their customers Definitely wouldn't recommend It's been a month, still haven't got what I paid for

Preordered movie with promise on the product page of "delivery on day of release". Didn't even ship out unitl release day and will be at least 9 days late per usps site getting here. I ordered this one specifically because of the release day delivery promise. Disc preordered end of May, coming end of first week of July. Also had special through their ebay storefront that was not completely clear & ended up getting charged full price. All of these will be returned and disputes opened to get my money back. I dont feel secure with their refund promise so may end up having to dispute charges after returning items once they arrive. I will go to a physical store tomorrow to buy this one title. Gruv seemed like a great new alternative but I guess not.

I attempted to order 2 blu-rays via Paypal on this site. The order did not go through but gruv charged my Paypal for the order twice. I have emailed customer service about this issue twice now and they don't seem to care. I had to open Paypal disputes for both transactions.