GruvReviews of gruv.com

4k disk that i ordered included a digital code. ordered 9/24, it arrived 9/28 and there was no insert for the code. i emailed them to report this and they told me initially its no longer valid as expiry is on 9/30. Told them it is 9/30 today so I asked if they can provide. they said not possible anymore. will not purchase from this site and will warn others. beware.

I purchased The Matrix - 4K UHD - 4 Film Deja Vu Collection. It was missing the 4K download codes. The box clearly states that it includes digital codes for the movies. Another 4K movie was so banged up that the disc holder snapped off. After my experience with the Matrix digital codes, which would have been an easy fix for them, I didn’t even bother trying to work with them on the damaged order. I will never order from them again. It was a mistake.

BEWARE - They ship in bags (in the past they used boxes). Approximately 50% of what I ordered arrives damaged. Then they continue to tell you that they will ship a label to you for a return BUT THEY NEVER DO! I lost out on one return and had to donate it and now I have two others and for weeks I have been getting the runaround. NOT ONE return label. I'm done with them.

Just cancelled my order without any explanation. I have to pay for currency exchange. They simply do not care. They obviously gamble on goods they don't have and if it doesn't go there way then they just cancel. Avoid at all costs

Received an email stating I needed to update my credit card information to receive my order. Tried to do that online, but the function doesn't work. I emailed customer service and was told that there was no way to update my payment method online or through customer service, despite receiving an email telling me I needed to do just that. They told me I needed to reorder the product. The product is still listed as in stock on the website, but there is no buy button, so I can't reorder. Poor website functionality, poor customer service.

I have ordered from GRUV many times in the past 2 years. If you order steelbooks from GRUV most likely the item will come in damaged / heavily damaged. A lot of their steelbooks are left over inventory from BEST BUY and the BEST BUY exclusive steelbooks (since BB stopped selling physical media) So if they were damaged steelbooks left over from BB…..guess what GRUV is now selling those same items. Another thing is GRUV is charging full price for steelbooks for that have expired digital copy codes. I have reached out to their customer service before and they are not of much help and just forward you to contact the movie studio. The BIGGEST ISSUE with GRUV is the shipping is the worst in the business!!! Steelbook movies are shipped with very little to NO protection!! Their shipping comes in a paper mailer WITH NO BUBBLE WRAP OR BUBBLE PROTECTION so when shipping going through the network your item / steelbook will most likely be squashed. Check customer pictures and complaints with just a simple google search. Another issue is I have ordered a movies from GRUV and the order will stay pending for a long time (not a pre order) and never gets delivered. I would have to email them and saying what happened to my order to only get a reply back saying that the item / movie is out of stock, but yet it says says “In Stock” & available on their website. GRUV can still redeem themselves if they would take the time to work on proper shipment packaging and not bothering sending steelbooks that are not already damaged as to update their website to a more modern UI.

I had really good luck with Gruv for about 4 years. Anything damage they replaced, no issue. However, my issue is I have a P. O. BOX address and they keep shipping FEDEX instead of USPS. Once FEDEX has package they "correct my street address." I pay for a P.O. BOX for a specific reason, because FEDEX just delivers my packages to the wrong address, all the time. GRUV promised me this would not happen again. Placed an order yesterday, they lied to me. They lost a customer, simple as that. Screw em.

Steelbooks shipped to me in a thinly lined paper bag. Huge waste of time. I posted about my experience on another social media platform and the issue is so widespread that people commented that we should only be allowed to post positive experiences with GRUV because they are so few and far between. Getting GRUV’d is also a common theme.