GruvReviews of gruv.com

If I could give 0 stars I would. They bought ShoutFactory's store and are no longer selling an item I was going to purchase as a pre-order. Never heard of this site before but ordered through Shout religiously. Never again.

Went to their website to price out a deluxe 4k boxed set. I was looking for a way to input the discount code they were offering. Thought I was going to a page to review my order before submitting, but instead, the order was submitted without the opportunity to review the price. I immediately contacted customer service and asked them to cancel the order. They told me they could not do it, even though the order didn't ship until the following day. Upon doing a Google search, I found many complaints about attempting to cancel orders with Gruv. They have no cancellation button on their page. It looks like they are purposely manipulating accidental orders to ship in hopes you will keep them. Of course, they lose money on return shipping, which they provided me with a label for. I did make a point to let customer service know they need to add a cancellation option on their site. They told me they are constantly looking to improve their ordering experience; however, based on posted reviews across the Internet, this has been a huge issue for years. It's apparent Gruv does not want customers to cancel their orders.

The worst place to by from pre-order a movie ship out late arrives 4 or 5 days past release date

Before ordering a $115 set of DVDs I emailed the company and asked if there is closed captioning. They responded "yes." They lied! I am deaf and it is essential that I have either closed captioning or English subtitles. This set has neither. There also are no menu or set-up pages. GRUV just emailed me and offered a 20% discount! They expect me to keep this useless set of DVDs, which I am unable to watch at all ever. Unbelievable.

Preordered Superman (2025) 4K steelbook on July 11th, received shipment tracking email Sept. 15th, but it sat in the "label created" stage until Sept. 24th (the day after the official release date) so I contacted customer service to see what was going on. The response was: "Thank you for contacting us. We apologize for the inconvenience. Unfortunately, there was an issue with the carrier that affected your order. Additionally, the item is no longer in stock, and we are unable to request a replacement. In this case, we can offer you a full refund. Please let us know how you would like to proceed." This is unacceptable. Terrible customer service, will not use them again under any circumstances.

Absolutely the worst customer service I’ve ever experienced. Having an issue with the payment method on there webpage which seems to be a problem on their website and they literally told me there’s nothing they can do. How did these guys make money then? . They sound like a very small group of people working there who could care less either way. From the sound of it it sounds like they have one guy who works there has no idea what the hell he’s doing.

If I could give minus stars I would. W/out making this too long, I had an order of The Last of Us S1 & Training Day steelbooks. The Last of Us was a preorder & Training Day was just a normal purchase. I was charged for Training Day, but The Last of Us would only be charged when it was shipped on its release date. I then received an email telling me Training Day actually wasn't even in stock, but in order to keep the preorder valid on The Last of Us they suggested we wait for it to ship & then at that time they could refund me for Training Day without it affecting the preorder. So that day comes & The Last of Us shops out, yet I get no refund for Training Day. While emailing back & forth they claim there was some problem with refunding my money to my card. What that problem is? Nobody knows. So they offer an item of equal value or they could send me a check. I chose to receive a check. Its now literally been months of emailing back & forth, months of them claiming to have sent out I don't even know how many checks...none of which have shown up...none. Not one single check. At one point, I finally just said I'll take a movie instead of a refund, but nope, they claimed they had already sent out yet another replacement check (which also never came). Its been an unmitigated nightmare & I haven't even gotten into how they were going to refund me for the wrong movie/amount that was worth about half what I'm actually owed. This has been an utter catastrophe every step of the way, a months long trudge & I'm in no ways closer to getting any of my money back. I can't help but get the feeling I'm being lead on & that I'll never see my money back.

I placed an order on April 30th, 2025 for the Sinners steel boot. I received an email July 1st telling me that my payment failed and to update my payment and they will hold my order for 72 hours (3 days) . When I tried to updated my payment method on a mobile device it wasn't working so I tried on my PC....same issue. I contacted customer service AND my bank to resolve any issues only to receive a new email that the payment failed and two more.... ( my debit card isn’t expired and never had an issue with purchasing/ ordering) Just know I'm pissed and mad at myself for not ordering a backup. I’ve gone down a rabbit hole about the website and finding out that the “add/ change payment method” NEVER WORKED (customer service has written to people saying that it never did work. They l even lied to a customer that they will look into it and fix it…..)