GruvReviews of gruv.com

I read all of the awful reviews everybody gave them and I still ordered from them one of the biggest mistakes I’ve ever made in my life. I put my full address when I submitted my order the Gruv warehouse employee who handled my package decided to not put my full address on the package before they handed it off to UniUni so now because of it UniUni marked it undeliverable and Gruv refuses to do anything to fix there mistake. Never again will I order from them what a nightmare.

The worst customer service. Up until now, everything was great with them. I've enjoyed ordering over the years. But with this recent problem and their lack of accountability and resolution, I will never use them again.

Gruv.com recently took over distribution for Shout Factory when they closed their website so, any problems with existing Shout Factory orders would then be handled by Gruv.com. I made an order with shout factory a while back and just opened the movie and it wouldn't play because of a manufacturing defect. I tried reaching out to gruv and they referred me to shout factory. I got in contact with shout factory and they told me that they can't help me because they shipped all of their inventory to gruv. So, I contact gruv again and let them know. They let them know information about my order and they seem willing to help me. Fast forward a month later, Nothing has been accomplished and I have a very hard time getting anyone to talk to me. I have to send multiple emails to try and get any kind of response from them. I just need a replacement disc for my defective copy. How hard is it to do that?

Ordered my son a copy of the Fantastic Beasts Trilogy from Gruv on the wal mart app. They advertised the dvd set as new, however it was someone else's repackaged returned copy, two of the discs had major flaws. Would like to submit photos but can't on this site. Didn't return it, just don't have the time and it would cost money to do so. Will be contacting wal mart about this experience and hopefully they won't allow them to sell on that platform anymore.

CUSTOMER SERVICE SUCKS. TOTALLY UNHELPFUL. WILL NEVER PURCHASE FROM THEM.

I purchased a three DVD set. The discs are bootleg and include an embedded watermark preventing audio playback.

Never got item

now ever since i found out there was a 4k steel book of hackers i so wanted it so bad i google it and found one place for cheap but out of stock so i found on gruv.ca with tax delivery 51 and i bought it comes from Toronto Canada 3 hours away took forever to get it and i did receive it and so my shock after taking it out its plastic wrap the steel book will not close!! and i emailed them one day they get back to me after they ghost me till next day i email again they respond again than ghost me again i tried today they respond than ghost me again all i want is an exchange for one that closes is that hard to do nope I even emailed universal movies about my problem and I sure hope I get help asap I didn't spend 51 for a product that when I want to sell my collection they will say why doesn't this close ill lose out on it so if they do something about it, I may change my review right now ill never shop there again :) if this will be the outcome every time what did customer service do for me not a dam thing they dont respond and when they do they keep offering me 10% when all i want is an exchange so watch it good deals but there customer service is worse than freedom mobile lol stay far away last update they offered 20% and i asked if they would give this movie for free, and they said yes so they didn't fix my problem at all, but they did make me happy so they still suck never buy a steel book from them ever :(