GrowJoyReviews of growjoy.com

I ordered 2 brussels sprouts plants and 2 collard green plants. I received 4 collard green plants instead. They were in poor condition when received. Dead leaves, yellowing leaves and holey leaves where insects had been eating on them. These are small plants..that's a lot of bad leaves.One plant was badly rootbound. I sent a ticket with pictures to Growjoy. The email I received back said he was sorry the plants were a "little stressed"and he couldn't see what I meant about receiving all collard greens. The pictures were clear.The plants are identical. All Collard greens. After my second email explaining the problem again the response was to let him know if the plants died in 10 days. Growjoy claims good quality plants and Guaranteed Satisfaction. I want them to acknowledge my problem and send my brussels sprout plants or explain when they can't.I've already paid for their shipping and shouldn't be charged for that again.I don't want a refund and I don't want reward points.

TERRIBLE. MY ORDER THEY FINALLY CANCELED BUT DID NOT REFUND

Trust me. DO NOT order from this place. I should have checked the reviews first but I didn't. I canceled my plant order this spring because I didn't want plants shipped in 90º+ heat. This was after numerous emails and finally a letter. They are inaccessible by phone and emails go into a black hole. Here it is August. I just completed gathering and faxing documentation to my credit card company to dispute the charge and get my money back.

The worst company to deal with. They took orders, delayed sending plants. One order had a cancelled item on it. The other order was dead. "Customer Service" is only handled through email which they do not answer. They owe me a small amount of money but there is no way to get to them. Indiana requires a fee to file in Small Claims Court which makes it not worth the effort. They send out marketing emails but will not anser their customers.

I am really unhappy with Growjoy. I prepurchased red double wave Petunia plants in December of 2020 for delivery in June of 2021. I paid $159.00. In June I got what I think are small carnations which of course I did not order. I will never use this company again. They send out the wrong product then you cannot get in touch with them to complain. If I could give a 0, I would. DO NOT ORDER FROM THEM.

Add me to the list of dissatisfied customers who in the past was very satisfied with Growjoy. I too received a large order and 2 tomato and 2 cucumber plants were in bad shape. I immediately took photos and sent them to Growjoy. I tried to nurse them back to no avail. I again sent numerous emails and left phone messages. I received the email saying the problems Growjoy was having and sympathized with them. Daily I get text messages with their sales but never did they respond. I hate writing this review because in the past loved the plants and recommended company to several.

I was very disappointed to get $293.00 worth of dead plants. I reached out via email and it bounced back to me. I believe I did send the email to the correct address to start a "ticket", but I could be mistaken. The customer service line and email are disconnected. I put in a case to Paypal for a refund and their response was this: GrowJoy, Inc July 27, 2021 at 10:29:26 AM CDT Michael, I am truly sorry to hear that you plants arrived in horrible shape. This is not how we want any of our plants to arrive. When the plants were delivered there would have been instructions included, inside those instructions it tells you to go to our contact us page for any issues. Also, if an email was sent to us, we have an auto response set up, advising you to go to our contact us page to submit a ticket for any issues. We no longer have access to our emails, or phones. We have moved to a new ticketing system to help our customers. The youtube video is still there, you have to use the link provided via email. It is not set to be viewed by the public, it was a private link sent to all of our customers. We do guarantee all of our plants to arrive in good shape, and if it turns out that the plants will not thrive for you, we will give you store credit towards another purchase. I have reached back out to them through Paypal because a refund is the only appropriate measure here. The plants could not thrive and I do not want points or a store credit. I am an avid gardener and have never experienced anything like this. I will continue through Paypal until I get my money returned. They can have their dead sticks in a pot that they sent me. The disconnected communication systems wreak of a fraudulent situation.

My story resembles every other story posted on this site. I ordered several plants in May (order # 489606) with the expected shipping in last week of May. Which seemed somewhat late, but, possibly, acceptable. My order was shipped on June 16. By that time it was too late to buy plants from other sources and it was too late to plant them anyway. I have no complaints regarding the quality of the plants, however, the squash pant never took off. Was it because of the late planting? I don't know. However, it was extremely disturbing to listen to the statement by the company owner on Youtube, where he described their own troubles. I can understand and I can forgive, but I cannot understand why it was not communicated to us, so that we could go with plan B. Why even now there is no clear communication channel for the customers. The email form they provide on their Web site is a joke, because they never replied to the previous emails, and the phone # is gone. What a disappontment!