GrowJoy.com is an online plant nursery that has been filling gardens across the United States for over 15 years. As a small, family-run business, GrowJoy takes pride in cultivating and offering happy, healthy starter plants for vegetable gardens, flower beds, and containers. With a commitment to both quality and sustainability, GrowJoy stands behind its plants and aims to be a positive force for the environment. Customers are encouraged to shop with confidence on their website, which features a diverse selection of plants.
GrowJoy (growjoy.com) has 372 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
growjoy.com
Website
growjoy.com
Category
Garden & Pond
Location
Berne, Indiana
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordered sunflowers....got vinca.
Wrote 3 times after that and response was they "hadn't heard from" me......yet they referred to my comments from those mailings
THEY LIE!!!!
SERVICE IS TERRIBLE.....
Response from GrowJoyJun 7, 2022
Melanie, I am sorry to hear about your poor service. It certainly is not acceptable and I am sorry it has happened to you. If you could add your order number here I would be happy to contact you and get this resolved. Sincerely, Joe Stutzman
GG
Gina G.
Can we please NOT
Can we please NOT, order from these people…. I ordered this huge flower combo as per the photo but I received a tiny little bunch of leaves, no type of even label to know which one is which…. Just disgusting!!!!
Response from GrowJoyMay 27, 2022
Gina, I am sorry to hear of the delivery of this plant with no tag. We do trim up our plants from time to time to keep them in good shape for shipment. This process only makes a nice plant when the flush out. The photos on our site is what a full, mature plant looks like when they are transplanted. I will try connecting by phone to take care of this issue of the missing tag. Sincerely, Joe
JA
Jeff A.
Fraudulent business practices
I ordered 10 plants in March 2022 with guaranteed shipping mid May 2022. However, only 9 of the plants in my order were shipped. As their instructions specified, I started a ticket within 24 hours, never received confirmation email they promised, and only received a response 5 days later. They apologized and added reward points to my account, and offered a free shipping code. However, after logging in, I noticed that the plant I had ordered is now out of stock.
After reading other reviews on BBB, it appears that this is a very common occurrence. They promise guaranteed shipping dates and a satisfaction guarantee, but appear to often ship orders missing plants, and do not contact the customer. Either they had a horribly mismanaged shipping department, or they intentionally do this whenever they do not have sufficient stock to ship. Rather than offer to send out the originally ordered plant immediately, they have you place the order yourself, and navigate their rewards program blindly. Or, simply offer a refund to the billed credit card.
The apparent frequency of this issue (shown by reviews on BBB) suggests that this is something have either accepted or built into their business model; If the suitable plant is not available to ship, pretend like it was all a mistake - and assume most customers will either not notice or bother following up.
This aligns with a few other misleading business practices:
-their product reviews on their website appears to be cherrypicked - only displaying 5 star, glowing reviews for any product.
-satisfaction guaranteed, but no customer service phone number
Note on plants - they all arrived securely packed and in great shape, but were much smaller than I had hoped for. Overall in better shape than some garden center plants, but much smaller than something of equivalent price - where you know what you will get and when.
Response from GrowJoyMay 26, 2022
Thank you for reaching out on your order. I am sorry it took us 5 days to respond to your initial ticket about your missing plant. This time of year is very busy and we are running a bit behind. Please allow me to explain about your missing plant. Since you said it is back in stock I will assume it was a vegetable plant. Each week we have a new crop of veggies and when you preorder you are assigned a particular shipping week that is based on your area. Your order cannot be pulled from any other week, so if there is a problem with a particular variety in that particular week, we have no choice but to cancel and add reward points or do a refund. Once your preorder week has pasted, all new orders can be placed for the next week. That is when you may see the same variety that was not available the preceding week now available again. Because we have so many varieties there are times that we may have a poor germinating variety. Unfortunately when something does not germinate properly for a particular week we do not have enough time to reseed for that particular week, which is why we have to occasionally cancel some plants. This year we have had more varieties than normal that has been having issues, which has led to an above average amount of canceled plants. While we do everything we can to purchase good seed, sometimes particular varieties simply go back somewhere between the grower and use receiving them to start our seeding processes here. I am glad to see the rest of your order arrived in good condition and I am confident they will grow well and give you a bountiful harvest. If this reply does not explain things plainly enough, please reply to your last ticket and ask for Joe to respond. Your business is very much appreciated and I am sorry we did not meet your expectations. I wish you only the best. Joe
CO
Consumer
I place three orders with this company…
I place three orders with this company and they did not send all the plants I ordered. I did receive points on their account for one of the plants they did not send which required me to just buy more plants from them for one of the plants I bought from them. The second plant I order they stated on the email shipment confirmation it was being sent when the order arrived the plant was not included they did not respond to my emails or attempt a refund. Please buy your plants from other places this company does not honor the customer and you will mostly not get the plants you order from them
Response from GrowJoyMay 26, 2022
I am sorry to see we did not send all of your plants and have not responded to your email. Unfortunately we do not correspond via email but only through our ticketing system that is located on our contact page. You can find it here: https://growjoy.happyfox.com/new We most certainly honor each and every customer and would hope to hear from you via a help desk ticket so we are able to see your orders and address any concerns you may have. Sincerely, Joe
BC
Bradley C.
Horrible service
Horrible service. 25% of my order is missing and there is no customer service number, just a customer contact email box and after 5 days still no response and the tomato plants that did arrive were in horrible condition! will never again use GrowJoy.
Response from GrowJoyMay 26, 2022
Hello. I am sorry for the missing plants. Unfortunately we do not correspond via email but only through our ticketing system that is located on our contact page. You can find it here: https://growjoy.happyfox.com/new If you are not able to use our help desk, please provide your order number so we have a way to contact you. Sincerely, Joe
RE
Renee
Hope I get my already purchased plants
My order placed in March stated ship week of May 15th. Since I have already been charged a fee for something that has not shipped I became concerned since no notice of shipment this week. I have sent at least three questions through their ticket placement service with no response. It's making me uncomfortable that I have not received a response. This is poor customer service and will not order from them in the future. If this company has poor reviews they should be reported to Better Business Bureau or another organization in IN. Honestly, I could of already had my plants if I had went to a local garden center. I was hoping to get them early and potted for the start of warm weather. Will not do this again. I just hope I get my plants that I have already paid for.
Response from GrowJoyMay 23, 2022
Hi Renee, I am so sorry to hear that you are having such issues with your order. As a small business, we're doing our very best to ship as many orders as we can and return customer inquiries as soon as we can, but it's been a very busy last few weeks for us. I'll go to our tickets now and try to find your ticket, in order to take care of any issues promptly.
TM
Tita M.
They don’t reply back to my inquiries
I put orders on their website on 4/10/2022, I ordered these items:
2 Mahara Magic Bougainvillea
2 Mahara Roseville Bougainvillea
1 Violet Blueberry Ice Bougainvillea
The order took too long to ship them so I sent email saying to ship my plants. They replied that they will ship next week.
They only sent me the 2 Mahara Magic and missing the 3 others in the shipment
Order # 562098
********************************************************
Shipping Method: Standard Shipping
Number of Packages: 1
You earned 60 Reward Points on this purchase, which is equal to 3.00
ORDER DETAILS
QTY PRODUCT UNIT PRICE TOTAL
================================================================================
2 Mahara Magic Bougainvillea Plant (Click 12.49 24.98
Here for Spring 2022 Ship Dates)
(FA-BOU-MAHM-2)
2 Mahara Roseville Bougainvillea Plant 12.49 24.98
(Click Here for Spring 2022 Ship Dates)
(FA-BOU-MAHR-2)
1 Violet Blueberry Ice Bougainvillea 9.99
Plant (Click Here for Spring 2022 Ship
Dates) (FA-BOU-VIOBI-2)
Subtotal: 59.95
==============================
Total: 59.95
Thank you for shopping at GrowJoy, Inc.
********************************************************
THESE IS WHAT THEY SENT TO ME THE SHIPMENT IS ONLY 2 items I paid 5 items. I sent more than 6 email asking what happen to the rest of my merchandises, no response back
(Deseription
Mahara Magic Bougainvillea Plant
Total Items: 2
ORDER NOTES
So far I have not heard what happen to the rest of my orders since they don’t response to my 6 emails. I been stressing and giving me anxiety about this transaction I’m getting depressed about this ordeal. I dont think I will recommend this company to my friends.
Response from GrowJoyMay 11, 2022
Hi Mercedez, I am so sorry you did not receive all the items on your order. I will be checking with our greenhouse staff to see why not everything was included in your order. I'm, also, sorry that you have sent 6 emails and never received a response, but unfortunately we do not use the same email account so we may not have been seeing your messages. We are using a ticketing system for 2022 that has helped us return customer emails much quicker, and you can find that here: https://growjoy.happyfox.com/new. If you'd like to send me a personal email, I'd be happy to take care of you. My email is [email protected], and I look forward to hearing from you.
PA
Pat
Poor, Poor, Poor
I ordered a couple of plants from GrowJoy in 2020 and was very happy with the plants and their service.
In 2021, I pre-ordered many plants expecting the same quality and service as before. The plants arrived poorly packaged and a good number of them were dead or nearly dead. Several items did not arrive at all but were on the invoice as being shipped. I contacted them many times, but never received a reply. I told them in detail the plants that were missing or dead and asked for a refund as it was too late to plant by that time. Still no response. I contacted them several more times and finally contacted my credit card company and had them contact GrowJoy about getting a refund. I finally received a credit on my card for the missing and damaged or dead items. I never received any kind of response from GrowJoy and I would NEVER order from them again or recommend them to anyone.
Response from GrowJoyMay 10, 2022
Hi Pat, I'm extremely sorry to hear that your experience with us last year was such a terrible one. We have changed quite a bit in how we handle our customers because of how poorly we were at getting back with customers in 2021. Would you be able to send me an email, and I'll be more than happy to look into your orders and see what we could do for you in 2022. My email address is [email protected], and I look forward to hearing from you!
