GrowJoyReviews of growjoy.com

Edit Date: 07/23/2021 Wanted to let everyone know that I had ordered mums with my reward credits. Plants came on time as promised and all plants looked great and healthy. Turnaround time from order to receiving was within a few days. Though it took a bit, GrowJoy did make it right and put my reward credits on my account. Though my order was over $40, I still had to pay for shipping, but that was fine. Hoping GrowJoy is on the upswing and slowly getting ahead and caught up. Going forward, I will order from them again. I’ve updated my rating from 2 to 4. Order #498145 Received order on 06/29/2021, which was as promised. However, on the website it indicated all plants were shipped. When I opened my box there was only one plant and a packing slip stating cancelled on the other six that I ordered. The plant I did receive, I will admit, was great. There was also a piece of paper regarding product/service information. It indicates the following: “While we were packing your order, we discovered an issue with the plant(s) you ordered. Unfortunately we will not be able to ship them. Please accept our sincere apology for this shortage. We have removed the affected plants from your order and have added Reward Points to your account to cover the amount you were originally charged for, which you can use for cash off on a future purchase.” That’s fine, however, there have been no reward points added to my account as of to date. I’ve emailed them three times and have called their number and there is a recording stating that the phone number has been disconnected. While I understand the unfortunate circumstances that the company is in right now, customer service and transparency should be number one. Granted, I did receive an email with a you tube link indicating their struggles. There is nothing indicated on their website stating what is going on. I receive daily emails with promotions of plants with a percentage of savings. I honestly don’t quite understand that when they are struggling to begin with to fulfill orders. The company really needs to put something on their website that they currently not accepting orders and they also need to stop with the daily emails so that they can get caught up. Granted they have posted on their FB Page regarding their struggles, they did not indicate they have stopped accepting orders for the time being until they get caught up. By not doing so, they are creating their own perfect storm, so to speak. Who knows if I will ever see those reward points added to my account. The interesting thing is on my account it shows all seven plants were shipped. Nothing showing that six plants were cancelled. At this time I’d rather receive a credit to my credit card.

GrowJoy reached out to me indicating that part of my order was delayed and if they could ship all a week later. I said yes. The order was delayed a week past that but so was everywhere. The plants arrived in good condition and are thriving beautifully. Customer service was great!

Hi Joe, Received my order today, order 495997, received 3 out of 5 items, received 2 ea vanilla ice and 1 ea Dbl Delight, please advise on the other 2 items, Thank you

Would have given 5 stars but....Please read entire post! GrowJoy is a legitimate company!!!!! Initially I felt violated and scammed by company. Order was more than 8 weeks ago and numerous inquiries to company were not returned. I reached out to Chamber of commerce no reply. Then was being informed by facebook followers that company was a "scam" and not backed by BBB. So i just prayed that my credit card would not be misused for anymore "fraudulent" charges. So I went and purchased 30 plants locally and "moved on." Well!!!! yesterday much to my surprise a package "Live Plants" on front porch. guess from who? Grow Joy! GROW JOY is NOT a Scam neither Fraudulent!!! Each of the 30 plants was packaged exquisitely! GROW-JOY uses the best packing system I have ever seen. Joe the owner sent me an email apologizing for not responding to emails or phone msgs. secondary to limited help and high order volume. I totally understand! So all those FB followers beware of false info you share and more importantly to those of us that are vulnerable to other's reports...don't believe everything you read! THANK YOU GrowJoy Inc...now to find space for my lovely plants..lol

First order was great nice plants, some were damaged in shipping and they refund money quickly after I called. Then everything went south! Reordered plants on 5/8 Order #489662 and placed another order 5/11 order #490890. Here it is 6/13 and no e-mail or answer to phone messages Also they keep sending me ads for other plants to order.

To the 175 people who read my previous 1-star review, I hope you read this one as well. I wish I knew then what I know now. I have ordered live plants online before so I had something to which I could compare this order. I have never seen such attention in packaging and sending live plants. The quality of the packaging materials surpassed any previous experience from other nurseries and greenhouses. The quality of the plants gets a 5-star rating from me. They arrived in perfect condition as if I had purchased them locally. The instructions that were included displayed care and concern for every plant. I cannot give 5 stars simply because of the lack of communication while my order was being delayed. Now, I have a better idea. If each order is packaged as carefully as mine was, finding time to communicate would be difficult. I do hope GrowJoy figures out a way to communicate with its online customers and not compromise quality.

SATISFACTION GUARANTEED. I purchased by mail order in November, for an anticipated delivery date in February. When growing conditions made it clear to them that date would not be possible, they emailed me in advance. When the plant arrived (VERY well packed), it was not what I’d expected. When Grow-Joy learned of my dissatisfaction, they immediately volunteered to refund my money. Classy.

I ordered a batch of vegetable plants. The order processed quickly and shipped quickly... I ordered 4 tomato plants, 5 pepper plants, and one eggplant... the tomato plants arrived in good shape and are already ( less that a week later) significantly bigger. The eggplant seedling is thriving too, along with all but two of the pepper plants... one pepper plant arrived wilted and did not recover. another of the pepper plants does not look great but may recover. I have sent a message to Growjoy with a photo of the one pepper that did not survive... I have not heard back from them as yet...