GrowJoyReviews of growjoy.com

Response from GrowJoyJun 13, 2022

Jessica. Thanks for adding the order number. I will be emailing you personally about your order. Thanks for being a great customer! Joe

Response from GrowJoyJun 14, 2022

We are thrilled to hear this. Happy gardening!

Response from GrowJoyMay 29, 2022

Thanks for giving us the opportunity to correct our mistake. Happy gardening! Sincerely, Joe

Response from GrowJoyMay 29, 2022

Thanks for allowing me to make it right. Sincerely, Joe

Response from GrowJoyMay 12, 2022

Hi Monta, thank you for the 4-star review! I replied to your ticket earlier this week letting you know that your order will still ship this week. It's an extremely busy time of the spring for our small business, so we're cranking out orders as fast as we can. I'm excited for you to meet your plants and have a great gardening season!

Response from GrowJoyApr 13, 2022

Hello Renee, I am truly sorry to hear that you only received your two Peppermint Plants from your order! After looking through our ticketing system, I was able to locate your ticket sent on Monday after business hours. You should have received an auto-response letting you know we received your ticket, our business hours, and to please allow up to 72 hours for a response. Your order contained 3 herbs, an annual, and a shrub. The Mint Herb and Vinca plant on your order experienced a crop failure. A refund was processed on 04/06/2022, there should have been a note included with your order. I am sorry if there wasn't. The Elderberry Shrub is scheduled to ship in June. I have responded to your ticket and provided the refund receipt. Sincerely, Ashley Reece.

Response from GrowJoyAug 13, 2021

Hello Mk, I am so happy to hear that plants arrived in good health and were packaged well. We always strive to provide high-quality, healthy plants. Thank you so much for your review! We hope to keep providing you great plants in the future! All my best, Ashley.

Response from GrowJoyAug 13, 2021

Hello Sylvia, I am so happy to hear that your replacement plants arrived in perfect shape! Thank you so much for your review. We greatly appreciate it. All my best, Ashley.