GrowJoyReviews of growjoy.com

I received most of my order 1 missing 2 yellow… (1 of 2 died completely) i sent email and pics as they say on invoice. No response. I filed a “ticket” to customer service. No response. I called toll number. Disconnected. My mistake for not looking up reviews ahead of ordering. Order#499606

I was skeptical about ordering plants online, but I was a bit late in buying my annuals and they had been picked over at the stores. I took a leap of faith and ordered around 20 plants from GrowJoy. I was very impressed with the way they shipped the plants. I was expecting a box with loose dirt in the bottom and broken stems from being thrown around in a delivery truck. But they looked pretty good after a 3-4 day trip. All individually packed in their own boxes and tightly packed in the larger box to keep them more stable in shipping. 6 of them where a bit weary but that is to be expected with them being shipped in a box. Anyway I planted them 4 weeks ago and nothing. Some of the greenery did okay, such as sweet potato vines. BUT the others that were annual flowering plants have been total duds. I moved them around in different areas of sun and watered as instructed on each plant. I do numerous containers every year and they have always done well. Practically hands off at times. But after 4 weeks and only my potato vines thriving I ended up going to HD and buying more annuals. I pulled up the GrowJoy plants and replanted my new ones. In 2 days they look better than the others after a month. Lesson learned stick with what you know. I wish the plants had been as good as the packing they were sent in. IN RESPONSE TO MY REPLY FROM GROWJOY MY ORDER NUMBER WAS #500430-1.

UPDATE # 2- (I have done business with them for a few years now, they are a legit company, and package things great) BUT... in my review on June 10th, 10 days ago I acknowledged how difficult the pandemic has been on them, the freeze & not being able to find workers has got to be VERY hard and it’s not right what’s happening to them. But when I keep reading reviews of people who placed orders in May and June and they are complaining that they didn’t receive something, and I placed my orders in December and January!!! And still waiting, I planned my landscaping and didn’t get what I actually ordered and had to have substitutes months later, and I still haven’t received received a plant from 1/21/21 even with a copy of packing slip sent over via email showing it was on back order. Everything was color coordinated for our new yard, we had to sell our house and move due to Covid effects on self employment, so I get it, but it still hasn’t been made right. I ordered WAY in-advance this year starting in 2020. I realize these are 1st world problems but I’m really disappointed. If you want to make it right someday when you get the dwarf pink cannas back in you should give me one (I ordered two) and the “hot corral compact sun patients” on order # 447093 1/21/21, it would be great to finally get them! Everything I ordered were the hard to get colors, so I ordered in Dec. & Jan. but you’re filling the new orders and not taking care of the back orders etc. everyday I get advertising emails, why would I order new if the old hasn’t been made right yet. JK

customer finally refunded amount spent on plants which were never received. Will try to order Fuchsias again next spring. If plants are received in a timely manner will up our rating. Ordered three fuchsia plants 2 weeks ago. Was supposed to ship in two to three business days. Girl Joy had no problem charging our credit card in a timely manner but has not responded to several emails or phone calls. If no response within 48 intend to contact the BBB.

Order #478641 - Order Date: 3/28/2021 - ORDER CODE: JUS3316361230 Like others....have not received plants....have not received answers from customer service. The times I did get an answer it was "will be shipped this week"; "will be shipped next week"; "crop failure - will be shipped 6/6/2021". Nothing since. No answer to their phone. No response to the emails. The customer service is not pro-active (close to non-existent). I actually understand being shorthanded (same situation where I work) but not the lack of response. My plants which were supposed to start shipping 4/19/2021 have not arrived....but are still showing as "available" on the site. Very frustrating

Everything arrived on time, but many plants were practically dead. I sent pics. They asked for more info, which I sent. Not all plants were received. 1 was missing, 4 were a lost cause and 2 looked like they had some sort of disease. They wanted a list of the plants so they could process a refund. That was over 3 weeks ago and now they don't respond to emails requesting status of that refund.

I placed my order 4/11 for 3 items. I received two but have heard nothing about my hydrangea and it’s June 10th. No one responds to my emails and the mailbox is always full when I try to call. If they think this is good customer service they are sadly mistaken. If I don’t get a response this week I’m calling my credit card company to dispute the charge.

I have ordered for the last 3 or 4 years here with no problems. I put my order in at the end of March and have not received anything yet. They do not answer their phone or e-mails. I rcvd an e-mail 2 weeks ago saying there was a delay but have not hear a word since. We have a very short planting season here and I am getting a little irritated. Next year I will have to purchase my plants somewhere else.